Product Specialist

Job Summary

CloudSEK is seeking a motivated and versatile Cybersecurity Operations Analyst to join our expanding global team. This is a multifaceted role that blends Product Support, Cyber Threat Takedown Operations, and Security Event Analysis. You will be the first line of defense in securing our customers and upholding the integrity of their digital presence.

This position is ideal for candidates who are early to mid in their cybersecurity career with 1-2 years of exp and are passionate about threat detection, user support, and protecting brands from malicious online activity.

Responsibilities

• Serve as the first point of contact for customer issues via email, chat, or phone.
• Troubleshoot and resolve basic technical issues using documentation and internal tools.
• Record and track support issues in our ticketing system with clarity and precision.
• Collaborate with engineering and security teams to escalate unresolved issues.
• Contribute to user guides and help documentation for common support queries.
• Continuously learn and apply knowledge of cybersecurity and threat detection.
• Monitor, identify, and document phishing websites, fake domains, and impersonation profiles on social media platforms.
• Initiate and manage takedown requests across hosting providers, registrars, and platforms.
• Provide timely follow-ups and status updates to internal teams and stakeholders.
• Assist in building and maintaining playbooks, SOPs, and threat feeds relevant to brand abuse.
• Work closely with the intelligence team to map phishing campaigns and related threat infrastructure.
• As a member of the comanaged services team, monitor alerts and incidents generated on the CloudSEK portal.
• Conduct initial triage and classification of potential threats.
• Document response steps and escalate incidents as per defined protocols.
• Stay updated with the latest cyber threats, TTPs, and security advisories.
• Apply AI prompt engineering techniques to improve efficiency in threat detection and knowledge handling.

Qualifications

• Bachelor's degree in Technology, Cybersecurity, or related fields.
• Prior exposure or a strong interest in cybersecurity, threat intelligence, or SOC operations.
• Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats.
• Ability to work independently in a rotational shift environment supporting global customers.
• Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk).
• Familiarity with cybersecurity tools and platforms (e.g., VirusTotal, Whois, SIEM, OSINT tools).
• Basic knowledge of cloud security, APIs, or red teaming (bonus, not required).
• Proficiency with scripting (Python, Bash) or automation is a plus.
• Certifications like CEH, Security+, or practical experience in phishing mitigation will be advantageous but not mandatory.

Working Conditions

• Work Mode: Onsite from Bengaluru.
• Working hours: Rotational shifts to support a 24x7 operation but would mostly be to cover our customers in LTAM and USA (EST and PST).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.