Product Specialist

Company Description Mezwalah I مزوله is a destination management company focused on delivering tailored travel solutions with high-quality service. The organization specializes in designing seamless, multi-destination itineraries across Saudi Arabia and international locations. A skilled expert team collaborates closely with partners and clients to ensure smooth operations and memorable experiences. Mezwalah values innovation, cultural understanding, and operational excellence, making it an engaging environment for professionals interested in travel, tourism, and customer-centric services.

Role Description The Product Manager is a full-time, remote role responsible for leading the end-to-end lifecycle of destination management products and services. This role involves defining product vision and strategy, gathering and prioritizing requirements, and collaborating with cross-functional teams to design and improve itineraries and related services. The Product Manager will conduct market research, analyze customer feedback, and monitor performance metrics to guide product enhancements and new offerings. Daily activities include coordinating with operations, sales, and marketing teams, managing product roadmaps, preparing documentation, and ensuring timely delivery of product updates that align with business goals. The role also requires continuous optimization of processes to improve client satisfaction and support sustainable growth.

Qualifications

• Experience in product management or a closely related field, including owning product roadmaps, defining requirements, and coordinating cross-functional delivery.
• Strong analytical and problem-solving skills, with the ability to interpret data, customer feedback, and market trends to drive product decisions.
• Background in travel, tourism, or destination management services is highly beneficial, with knowledge of Saudi Arabia and regional markets considered a plus.
• Excellent communication and stakeholder management skills, including the ability to collaborate effectively in remote, multicultural teams.
• Proficiency in project management practices and tools, with proven ability to prioritize tasks, manage timelines, and handle multiple initiatives simultaneously.
• Comfort with digital platforms and SaaS-based solutions; experience contributing to digital product design, user experience, or process automation is advantageous.
• Bachelor’s degree in Business, Management, Tourism, or a related discipline, or equivalent practical experience.
• Self-directed working style, high attention to detail, and commitment to delivering customer-centric solutions.