Product Specialist-German (Weekend Shift)

German-Speaking Product Expert (Weekend Shift)

Dublin, Ireland | Hybrid (3 days per week in office)

We're partnering with a high-growth international SaaS company that is looking for German-speaking Customer Support Specialists to support EMEA customers and play a key role in delivering an outstanding customer experience.

This role covers weekend shifts, working either Tuesday to Saturday or Sunday to Thursday, so it's a great fit for candidates looking for a non-standard working week.

This is an excellent opportunity to join a modern tech environment where customer impact, learning, and long-term career development are genuinely prioritised.

The role

• Become a product expert on a leading SaaS platform
• Support German-speaking customers via email and live chat
• Troubleshoot and resolve product, account, and workflow issues
• Communicate clearly and empathetically with both technical and non-technical users
• Support customers with broader questions related to marketing, sales, and e-commerce setups
• Document issues and solutions to contribute to shared knowledge bases
• Work in an AI-enabled environment, helping build smarter and more efficient support workflows

What we're looking for

Must-have

• Fluent German and English (written and spoken)
• Ability to work weekend shifts (Tuesday–Saturday or Sunday–Thursday, either 7am–3pm or 9am–5pm)
• 1+ year experience in a customer-facing role, ideally in tech or SaaS
• Proven ability to troubleshoot and resolve customer issues
• Strong communication skills with a customer-first mindset
• Comfortable working towards KPIs in a fast-paced environment
• Interest in using AI tools to improve efficiency and problem-solving
• Flexible to work occasional additional shifts (8am–4pm or 10am–6pm)
• Team-oriented, proactive, and adaptable
• Full right to work in Ireland (no visa sponsorship)

Nice-to-have

• Technical exposure (APIs, integrations, HTML/CSS/JavaScript, or networking basics)
• Experience in MarTech, e-commerce, or SaaS platforms
• Familiarity with ticketing or support tools (e.g. Zendesk or similar)

What's on offer

• €40,000 – €55,000 base salary, depending on experience
• Annual bonus + equity
• Full Irish benefits package
• Hybrid working model (3 days per week in a modern Dublin office)
• Strong onboarding and training
• Long-term career progression in a growing international tech company

Interested in learning more?

Apply now or get in touch for a confidential conversation, or reach out to [email protected]