Product Specialist - Process Analytics

Location George Town, Penang, Malaysia Date posted February 03, 2026 Job ID 21294

Our Opening and Your Responsibilities

Key Purpose of the Role: Increase qualified system integrator/system fabricator database for targeted segments. Follow up on sales leads, fast response towards fulfilling customers’ enquires. Provide sound consultation on MT’s product solution and application. Secure new customers in MNC/SME industries by identifying their needs and engineering adaptations of products, equipment and services. Expand market awareness of MT’s products & services and manage projects and relationships with customers.

Strategic Outcome: Learn and apply product application, segment specified knowledge and regulatory compliance standards. Successful in penetrating into targeted segments, completing assigned sales responsibilities; regular updating of Sales tools and sales reports. Meeting Sales targets and agreed Key Performance Indicators. Combine technical knowledge with sales skills to articulate technology and product positioning to both the business and technical users and ensure complete customer satisfaction through all stages of the sales process.

Sales and Marketing

• Managing existing accounts and consistently updating sales pipelines
• Qualifying database and updating CRM
• Establishing new accounts by identifying potential system fabricator/system integrator (SFSI); planning and organizing sales call schedules
• Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements
• Support Sales Manager in execution of marketing campaigns, leads generation and management
• Provide and present product & technical information to potential and existing SFSIs

Technical Advisory and Product Advocate

• Responsible for actively driving and managing project pipelines
• Provide technology evaluation stage of the sales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for MT products
• Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields
• Interact with customers’ engineering teams to illustrate MT valued propositions
• Responsible for representing the products to customers and at field events such as conferences, seminars, etc
• Develop customer's staff by providing technical information and training
• Conduct negotiation to secure a win-win agreement with customers

Service Standards and Customer Relationship Management

• Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of equipment or services
• Prepare cost estimates by studying blueprints, plans, and related customer documents
• Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements
• Maintaining records of customer communication and sales activity in our CRM system

What You Need to Succeed

Mandatory:

• Degree/Diploma in any discipline preferably in Chemical / Chemical Engineering or related field
• Knowledge on Control Instrumentation System (sensors, transmitters)
• Knowledge on Data communication protocol (fieldbus, TCP/IP, Analog & Digital output signals)
• Minimum 2 years working experience in a technical sales environment
• Self-starter with a proactive approach
• Understanding of sales & distribution with intermediate project management skills
• Willing to travel (within Malaysia)
• Strong interpersonal skills and influencing ability
• Valid driving license

Preferred:

• Employee with water treatment knowledges/experiences
• Employee with project management experience in Semicon/MicroE industry
• Firsthand understanding of technical equipment, process control system and marketing process

Our Offer to You

• Career growth
• Work with a good team
• Skills development
• Fixed 1.5-month contractual bonus
• Medical Insurance, Dental and other allowances

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.