Product Specialist / Technical Support Engineer

About the role

The role will be based in Klang, Selangor. To develop a strong relationship with customers with strong technical support and work closely with the sales team to grow the company's business and market share in assigned territory. Provide comprehensive technical support, solution proposals, and consultancy services to customers.

Key responsibilities

• Establish, develop and support new customers and businesses (especially OEM, reseller, dealer, end user, etc.)
• Hunt for new project tenders, cold call prospective industrial accounts, and maintain long-term relationships with key stakeholders
• Update Voice of Customers and market trends to management
• Analyse customer workflows, systems, or scientific requirements to recommend the exact product configuration or tailored technical solution
• Assist customers in selecting the most suitable products and solutions for their applications
• Work up pneumatic diagrams and electro-pneumatic circuits, including customized solutions of pneumatic systems in collaboration with customers
• Deliver training sessions, product demonstrations, and technical presentations both internally and externally
• Lead pre-sales activities and propose both standard and customized solutions involving pneumatic, electrical, and mechanical systems
• Actively contribute to new product and solution development, extending beyond pneumatics to include electrical and process industry applications
• Manage, monitor, and report customer product complaints, offering timely and effective solutions

About you

• Certificate, Diploma, or Bachelor's degree in Mechanical, Electrical, or Mechatronics Engineering from a reputable university
• Prior experience in a product specialist role, particularly in industrial or pneumatic components and automation, is a strong advantage. Fresh graduates with strong potential are also encouraged to apply
• In-depth product knowledge of air cylinders/actuators, valves, fittings, and FRLs is preferred
• Proficient in both written and spoken English, especially for technical communication with headquarters technical team
• Familiarity with industrial automation applications, ideally within sectors such as Food & Beverage, Life Sciences/Pharmaceuticals, Packaging, Water Treatment, etc.
• Strong problem-solving initiative, self-motivated, and comfortable working under pressure in customer environments
• Effective communication and presentation skills. Knowledge of project management, factory automation, and process automation is a plus
• Technically adept, with experience using tools such as PLCs, CAD software, electrical actuators, and process valves
• Valid driving license with own transport
• Willing to travel extensively in Malaysia to support customers' requirements

About us

Metal Work Pneumatic (Malaysia) Sdn. Bhd. is a subsidiary of Metal Work S.p.A. We are incorporated in 2020. Our presence in the Malaysia market enabled our Components and Automation solutions to improve industry efficiency and production optimization. We are committed to help customers and support our partners in every essential industry to solve the biggest challenges in Factory Automation.

Metal Work S.p.A was set up in Italy, 1967 for the production of compressed air push-in fittings. The company gradually extended its production into Actuators; Valves; FRL Units; Fittings and Handling components as well as sales structure to become a leader in pneumatic systems for factory automation.