Product Success Specialist

About the Role

We’re looking for a Product Success Specialist who ensures our products don’t just launch — they get used, loved, and scaled. This role exists to turn product potential into real customer impact. By connecting product, sales, CX, support, and ops, you’ll make sure every launch translates into adoption, every adoption into outcomes, and every outcome back into product improvement.

What You’ll Do

On any given day, you might be decoding a customer workflow to spot adoption friction, walking sales through a rollout plan, or turning frontline feedback into product insights.

You’ll fluidly shift between strategy and execution, analyzing adoption trends one moment, building a demo or playbook the next, while finding smarter ways to scale through automation.

Key Responsibilities

Cross-functional Influence (GTM focus): Influence and align Sales, CSM, Ops, and Product, while co-planning and executing rollout and adoption strategies with stakeholders.

Deep Product & Process Understanding: Grasp the product, its workflows, and its users to influence stakeholders, cut through noise, push back when needed, and set processes that align with the product.

Data Analysis & Storytelling: Use Data analytics tools like Mixpanel/Metabase to surface insights and back up adoption decisions.

Customer Advocacy: Act as the “eyes and ears” of the product team, ensuring customer voices guide adoption and product evolution.

Bias to Action: Cut through ambiguity and drive execution with speed and clarity.

Nice-to-haves

1. Background in Customer Success, Program Management, or B2B SaaS (3+ years working closely with product teams).

2. Experience in documentation, training, and storytelling to shape adoption efforts.

3. Comfort experimenting with AI tools for efficiency.