Product Support Analyst

The Product Support Analyst will be responsible for investigating and resolving complex application issues, performing root cause analysis, and partnering with internal teams to ensure a high level of application reliability and user support. This is an excellent opportunity for a technically strong support professional who not only enjoys solving problems but also looks for ways to prevent recurring issues and improve support processes through automation and process improvement.

Required Qualifications

• 3–5 years of experience providing Tier II application support in an enterprise environment.
• Strong troubleshooting and problem-solving skills.
• Strong documentation skills
• Demonstrated experience performing root cause analysis rather than simply resolving individual tickets.
• Experience supporting business applications and working with end users to diagnose and resolve issues.
• Ability to manage multiple support requests while prioritizing issues based on business impact.
• Strong analytical and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with a team.
• Strong documentation and organizational skills.
• Comfortable working in a fast-paced environment with changing priorities.