Product Support and Development Engineer

Job post summary

Pay: £40,000 – £45,000 per year

Job description: Product Support and Development Engineer

Job Description

Product Support and Development Engineer (technical support, product inspection & repair, fault finding).

Organisation Description

Lasermet's experience and expertise in laser safety is unparalleled in the UK and beyond, and our services for room interlocks and laser safety products are sought after by an increasing number of companies spanning the entire spectrum of laser applications, from virtual reality LED systems, through rangefinders, telecommunications, medical and laser displays, to high power cutting lasers.

Job Description

The Technical Support Department exists to support new & existing customers, and Lasermet’s own engineers, along with help bringing new ideas to market. The work is highly varied and includes:

• Resolving issues with Lasermet’s Interlock Control Systems via telephone

/ email / virtual comms

• Diagnosing and repairing returned product (RMAs)
• Worldwide travel for fault finding and commissioning of systems & Support Installations
• Assisting with small batch in house manufacturing
• Respond to customers’ technical enquiries
• Assist sales teams with technical enquiries
• Provide remote support to Lasermet’s Installation Engineers
• Produce fault reports and undertake root cause analysis on returned product
• Assess prototype product from Lasermet’s R&D Department
• Liaise with overseas R&D department

Required Educations, Skills and Experience

• GCSE Maths, English and either a Science or Technology based

Qualification such as HNC, BTEC or equivalent

• Good written and verbal communication skills, including use of standard

MS Office programs.

• Be able to use basic electrical test equipment such as Digital Multi Meter

(DMM), & bench top PSU

• Experience with ELV control systems, such machine guarding and PLC.
• Experience using Oscilloscopes
• Surface mount and through hole soldering skills
• Know what LASER stands for.
• Good practical ability
• Knowledge and awareness of safety considerations
• Good organizational skills
• Enthusiastic and confident

You must be able to travel worldwide with no restriction and have a full UK license.

Salary

The salary for this role is between £28,000 and £35,000 per annum, dependant on experience and qualifications.

Job Type: Full-time

Benefits:

• Company pension

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bournemouth: reliably commute or plan to relocate before starting work (required)

Experience:

• Electrical Engineering: 1 year (Essential)

Work Location: In person

Pay: £40,000.00-£45,000.00 per year

Benefits:

• Company pension

Experience:

• Electrical engineering: 1 year (required)

Willingness to travel:

• 50% (preferred)

Work Location: In person