Product Support

Product Support - xPay Checkout | Y Combinator (W24)

2-5 Years of Experience

The Role
Were looking for a Product Support Specialist to be the front line for our enterprise clients as they onboard, integrate, and scale on our platform. This is a hands-on role for someone who has thrived in an early-stage or small-team environment and gets energized by solving real problems for customers in real time, with speed and care.

What Youll Do

• Own end-to-end product support for enterprise clients across calls, email, and chat - from onboarding and integration to go-live and ongoing operations
• Uphold our 10-minute SLA across all customer queries while coordinating with Tech, Finance, and Product teams to drive issues to resolution
• Build AI-driven workflows, internal documentation, FAQs, and playbooks to improve support efficiency and make the function more scalable
• Identify recurring issues and partner with product and engineering to improve the overall customer experience

What Were Looking For

• 2-5 years of experience in product support, preferably in B2B or fintech
• Prior startup experience is a must - youve worked on a small team (~30-40) and know what it takes to move fast and wear multiple hats
• Experience handling enterprise customers across onboarding and post go-live, with strong written and verbal communication
• Based in Bangalore or willing to relocate

Why this role is interesting

• Direct ownership of the customer experience for enterprise clients on global payments infrastructure - real, complex problems with immediate impact
• Direct access to founders. Real influence on how we build support as a function. Clear path to grow into a senior or lead role
• Meaningful equity. Early team member - we treat the role that way

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