Product Support

Who you are

• We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box
• Education: Computer Science, Engineering, Information Systems, STEM or related and currently enrolled as an undergraduate student on a recognized university placement/sandwich course returning to complete your final year of study in Autumn 2029
• Work Authorization: Unrestricted right to work in the UK for the full duration of the 12-month placement
• Technical Curiosity & Problem Solving: Passion for troubleshooting, root-cause analysis, and learning new cloud SaaS technologies and tools
• Analytical Mindset: Comfortable working with data, performing basic data segmentation and aggregation, and translating insights into actionable solutions
• Communication & Relationship Building: Strong verbal and written communication skills with the ability to explain technical concepts clearly and build positive working relationships
• At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in
• If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

What the job involves

• Product Support is a central pillar at Box. We are intelligent, resourceful, clever, and committed—breaking through walls to solve our customers' most complex challenges
• We don’t follow rigid scripts; instead, we listen, understand, and act as trusted internal advocates and technical consultants for Box’s full suite of web, desktop, and AI-powered applications across some of the world’s largest enterprises
• As a Product Support Placement Student based at our EMEA HQ in London, you will experience first-hand how a high-growth cloud SaaS enterprise operates
• You will get hands-on experience troubleshooting technical issues, partnering with global colleagues across Europe and the US, analyzing customer usage trends, and collaborating directly with Product and Engineering teams to deliver operational efficiencies and "Blow Our Customers' Minds."
• Act as a user advocate and trusted consultant for Box's full suite of web and desktop applications and enterprise services
• Troubleshoot and resolve complex technical issues for strategic enterprise customers via email and zoom
• Perform quantitative and qualitative data segmentation and aggregation to uncover user trends and drive operational efficiencies
• Partner cross-functionally with Product, Engineering, and Marketing teams to voice customer needs and influence product enhancements
• Collaborate daily with multidisciplinary support and engineering teammates across EMEA and the United States
• Lead and assist on technical projects from inception to completion, utilizing both relational and analytical problem-solving skills
• Champion the Box core value to "Blow Our Customers' Minds" by delivering thoughtful, high-impact customer resolutions
• Embrace the Box mindset to "Take risks. Fail fast" by testing innovative solutions, learning quickly from setbacks, and refining support workflows

The application process

• Submit CV
• Video Interview with a member of our Recruitment Team
• Video Interview with the Hiring Manager
• Video Presentation Interview

Benefits

• 25 days holiday (excl. bank holidays)
• Flexible working-hybrid model of work
• Sign-on RSUs
• Employee stock purchase plan to purchase discounted Box stock
• Health insurance
• Dental insurance
• Pension and Life Insurance Coverage
• £40 ($55) a month gym/wellness allowance
• Your birthday off within a two week window
• 3 x paid charity days to use own your own, with your team or Box.org
• 100% top up 20 week paid maternity leave. 100 % paid 12 week paternity leave
• Fertility and surrogacy support. Box reimburses 100% of eligible cost up to £7,600
• Private consultation support for all expecting and new parents
• Subscription to headspace and spring health
• Paid sabbatical leave up to 4 weeks for all Boxers who have 7 years of service