Product Support Engineer

Key Responsibilities:

• Product Support and Maintenance:

Provide technical support and troubleshooting for product-related issues.

Collaborate with cross-functional teams to resolve technical problems.

Work with development to create runbooks

• Scripting and Automation:

Automate routine tasks using Python or similar scripting languages.

Implement automation solutions to enhance the efficiency of AWS operations.

• Database Management:

Work with various databases such as MongoDB, SQL, and Redshift to manage data storage

• AWS:

Should have basic understanding of AWS services and terminology.

• Collaboration and Communication:

Work closely with product development, operations, and other teams to ensure smooth integration and deployment of solutions

Document processes, solutions, and best practices for internal and external use

Qualifications:

• Technical Skills:

Proficiency in Python or similar scripting languages.

Experience with databases such as MongoDB, SQL, and Redshift.

Strong understanding of AWS services and cloud infrastructure.

Knowledge of automation tools and frameworks.