Product Support Engineer - Customer Support

Who We Are

Spectro Cloud aims to make infrastructure boundaryless for the enterprise, from data center to edge and every platform in between. We provide solutions that help enterprises run applications on Kubernetes, their way, anywhere.

Established by a team of multi-cloud management experts and industry veterans with a track record of success, we're at the forefront of multi-cloud management solutions. What makes us stand out is our team's commitment and strong backing from industry-leading investors, driving our progress. Our collective focus is on delivering unmatched value that resonates with our customers, and you can take pride in being involved with it.

Who We Are Seeking:

At Spectro Cloud, we are in search of a talented individual to join our IT team in supporting the growth of our business to mature and scale.

As an IT Support Engineer within our organization, you will be instrumental in enabling collaboration and productivity across our teams. Your responsibilities will include ensuring the seamless employee onboarding through a combination of automation, hardware management, and clear communication. As well as maintaining organizational efficiency through management of our SaaS portfolio. And a core component of this role will be ensuring our security posture remains enforced.

In this role, we encourage you to stay current with industry trends and emerging technologies, thereby ensuring that our business remains innovative and ahead of the curve.

What You'll Do

Be the primary point of contact for customer support across calls, messages, and other channels.

• Own complex technical issues, diving deep to perform excellent troubleshooting and root-cause analysis.
• Escalation of priority issues and partnering with Sustaining Engineering and Product Management to follow those items through to resolution
• Go beyond just answering tickets—take the initiative to improve the customer experience by updating documentation, streamlining procedures, and creating helpful content like videos.
• Act as a customer advocate, constantly striving to ensure they can leverage our products to its full potential.

Qualifications

• Approximately 5 years of overall IT experience.

• Prior experience providing support to technical end-users.

• Exceptional troubleshooting and root-cause analysis skills.

• Excellent communication and written skills (English).

• Hands-on experience with:

• Linux

• Containers

• Kubernetes (K8s)

• Shell scripting

• Solid understanding of essential K8s components: kubectl commands, pods, statefulsets, communications paths, service types, and endpoints.

• Familiarity with VMware and one or more public cloud platforms.

• Knowledge of common Continuous Integration / Continuous Deployment (CI/CD) toolchain components such as Git, Terraform, Helm, Argo, Gitlab, and Jenkins.

Preferred Qualifications

• BS in Computer Science, Information Technology, or similar experience.
• Certified Kubernetes Administrator (CKA).
• Experience with K8s ecosystem products (e.g., network, storage, secrets, security, logging, cost, monitoring, and tools/installers).
• Experience with single sign-on (SSO) and role-based access controls (RBAC).

Job Req - 2026 - 234