Product Support Engineer (STD, Hsinchu Taiwan)

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

Organization and Role The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne’s product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Semiconductor Test Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager.

Responsibilities

• Be recognized as a subject matter expert across a wide range of new and existing Teradyne platforms.
• Provide timely and accurate support to field organizations in response to a wide array of customer issues.
• Assist field teams in debugging complex system issues and collaborating closely with factory HW and SW engineering to resolve issues efficiently.
• Identify opportunities to use technology to improve the way that we deliver support to our customers.
• Analyze trends and identify opportunities to improve the reliability of our systems.
• Engage with the Product Development process to influence and prepare new products for successful deployment to the field.

All About You We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

Qualifications/Skills

• Excellent critical thinking, and problem-solving skills
• Excellent verbal and written skills
• Commitment to product quality and customer satisfaction.
• Experience with Design for Serviceability and Reliability
• Technical Areas: RF, Power, Embedded, Networking, Mechanical
• Expert Computer and presentation skills
• Team player
• Must be willing to travel up to 25%

Education/Experience

• Degree required: Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
• 8 – 15 years Relevant Industry Experience desired

Benefits Teradyne offers a variety of robust health and well-being benefit programs, including medical claims, group insurance, retirement plans, paid vacation & holidays, tuition assistance programs, and more.