Product Support Engineer (v2)

Our partner company is a dominant force in Asia's AI-Led CX ecosystem, combining robust cloud infrastructure with cutting-edge Conversational AI, is looking Product Support Engineer (L2) Position for their Office at Gurugram / Bengaluru and Mumbai. '

As Product support engineer, you will work in real production environments and gain exposure to:

• Technical side of Conversational AI modules (Voice Bot, Chat Bot, Voice AI)
• OS, Networking and infrastructure
• Cloud platforms and SaaS applications
• Databases and application support

Roles & Responsibilities

• Act as the first point of contact for client-reported issues and onsite technical queries.
• Perform basic troubleshooting and escalate complex issues to L2/L3 teams.
• Monitor system performance and conduct basic capacity planning.
• Troubleshoot proactively to minimize downtime
• Identify repetitive tasks that can be automated.
• Maintain clear documentation and follow system maintenance best practices Collaborate with product and engineering to enhance platform stability.

Preferred candidate profile

• Bachelors in Computer Science, Engineering, or related field
• 0-1 years in technical or customer support, Freshers can apply.
• Strong knowledge of Linux Operating System,
• Strong Networking Fundamentals.
• Exposure to VoIP, cloud environments, and basic scripting (Bash, Python)
• Strong verbal and written skills for client and internal interactions

Selection & Interview Process

• Our team reviews your technical background and communication skills.
• We will prepare your profile and work on gaps if any.
• Followed by A standard evaluation of your Linux, networking, and problem-solving aptitude.

Only The shortlisted candidates will appear for the interview round with the Partner Company

Apply now to secure your slot in our upcoming interview drives