Product Support Executive

Job Summary

Location: Sivakasi

Position: Product Support Executive

Openings: 3

Experience: Fresher to 2 Years

Employment Type: Full-Time

About the Role

Stutzen Corporates Private Limited is looking for enthusiastic and customer-focused Product Support Executives to join our team in Sivakasi. The ideal candidate will be responsible for assisting customers/users with product-related queries, understanding their issues, providing appropriate solutions, and coordinating with internal technical teams whenever required. This is a good opportunity for freshers and candidates with up to 2 years of experience who are interested in customer support, product support, and IT/software products.

Key Responsibilities

• Provide product support to customers through phone, email, chat, and other communication channels.
• Understand customer queries and provide clear and accurate solutions.
• Assist customers in understanding and using product features and functionalities.
• Identify, troubleshoot, and resolve basic product-related issues.
• Record and maintain customer queries, issues, and resolutions.
• Escalate technical or complex issues to the appropriate internal team.
• Coordinate with development/technical teams to ensure timely issue resolution.
• Follow up with customers to ensure their issues are completely resolved.
• Maintain a professional, positive, and customer-friendly approach.
• Collect customer feedback and share relevant insights with the internal team.
• Prepare and maintain support reports when required.
• Continuously learn about product updates, features, and processes.

Required Skills

• Good communication and interpersonal skills.
• Good English communication skills written and verbal.
• Basic knowledge of computers and software applications.
• Good problem-solving and analytical ability.
• Ability to understand customer requirements and explain solutions clearly.
• Willingness to learn new software products and technologies.
• Ability to work independently as well as with a team.
• Good time-management and multitasking skills.
• Basic knowledge of MS Office / Google Workspace is preferred.

Educational Qualification

• Any Graduate can apply.
• Candidates from BCA, B.Sc Computer Science, B.Com, BBA, BA, or other relevant disciplines are welcome.
• Freshers are encouraged to apply.

Experience

• Freshers: Eligible
• Experienced: 12 years in Product Support, Customer Support, Technical Support, Software Support, or a similar role.

Why Join Stutzen

• Opportunity to work in an IT/technology environment.
• Structured product and process training.
• Opportunity to develop customer-support and technical-support skills.
• Exposure to software products and real-world customer requirements.
• Career growth opportunities based on performance.

Ideal Candidate

We are looking for candidates who are patient, customer-focused, eager to learn, good at communication, and interested in building a career in Product/Customer Support.

If you are a fresher or have up to 2 years of experience and are looking for an opportunity to start or grow your career in IT Product Support, we would love to hear from you.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.