Product Support Executive / Engineer

1. Pre-Sales Product Specialist (Primary Responsibility)

• Provide technical product support and expertise for sales of new product
• Support Sales Team on Product selection, Technical calculations, application suitability, cost optimization check, verify and approve all incoming order specifications before order processing by Sales Admin Team
• Assist Sales Team with customer visit, site survey, application analysis, solution proposals

2. Product Knowledge & Training

• Provide product knowledge, application and expertise training to Sales Team
• Conduct basic product training programs for new joiners from all departments and dealers network (if applicable)
• Provide product knowledge and application expertise to customers upon request
• Manage training schedule and assign trainer for specific product training

3. High Value & Special Product Responsibility

• Responsible for sales support and technical expertise for high-value models including Automation

4. Market Intelligence & Product Management

• Analyse, maintain and disseminate market information, product information, competitor information, industry trends
• Provide regular updates to Sales department to enhance competitiveness
• Provide marketing and product feedback to factories to assist in new product development, product improvements, localization requirements

5. Marketing & Promotion (Phase 2 – After Product Familiarization)

• Provide marketing support including, Exhibitions, Roadshows, Product launches, advertising, mailing campaigns
• Support development of product brochures, sales tools, marketing materials, case studies
• Assist in planning product promotion strategies

Requirement

• Diploma (minimum) or Degree in any field, Mechanical Engineering will be added advantage
• Candidate with sales experience and cold call experience will be added advantage
• Good communication skill, strong interpersonal skills and customer-focused mindset
• Independent and responsible
• Fresh graduates who willing to learn and grow are welcome to apply
• Required language(s): English, Bahasa Malaysia and Chinese as this roles will required to liaise with our diverse client base and partners.

Travel Requirement

• Based in Shah Alam, Selangor
• Frequent travel to project sites in Johor, Penang, and other locations in Malaysia depending on project stage.