Product Support Expert | Mobile Technician

Product Support Expert / Mobile Technician

Job Description:

• Assist customers with device repairs, troubleshooting, software updates, data backup, accessories, and aftersales concerns.
• Conduct basic device inspection and assessment before repair and explain repair procedures, risks, and turnaround time.
• Encode and maintain accurate customer and repair records in the Aftersales system.
• Provide timely updates and excellent customer service throughout the repair process.
• Promote and sell OPPO smartphones, IoT products, accessories, and aftersales services.
• Achieve assigned KPIs, including Repair Orders (RO), GMV, Per Unit Sellout, and accessory/IoT sales.
• Recommend appropriate products, accessories, repair services, and other solutions based on customer needs.
• Maintain accurate inventory and proper safekeeping of spare parts, handsets, accessories, and IoT products.
• Handle basic administrative and cash-handling tasks, including receipts, deposits, reimbursements, and documentation.
• Participate in required product, technical, sales, and development training programs.
• Perform other tasks or support other departments as assigned based on business needs.

Job Requirements:

• Fresh graduates are welcome to apply.
• Graduate of a technical/vocational course or related field; Electronics, IT, Computer Technology, or similar courses are an advantage.
• Experience in mobile/device repair, technical support, customer service, or sales is an advantage but not required.
• NC II TESDA certification is an advantage.
• Basic knowledge of electronics, mobile devices, computer systems, and troubleshooting.
• Strong customer service, communication, and problem-solving skills.
• Sales-oriented and willing to learn new technologies and products.
• Proficient in Microsoft Office.
• Willing to work flexible schedules, including weekends, holidays, and shifting schedules.

Pay: Php18,000.00 - Php20,000.00 per month

Work Location: In person