Product Support -L2

Roles and Responsibilities :

• Provide product support to customers through phone, email, or chat channels.
• Troubleshoot issues with products and resolve customer complaints in a timely manner.
• Collaborate with internal teams to identify root causes of problems and implement solutions.
• Maintain accurate records of customer interactions using CRM software.

Job Requirements :

• 10-15 years of experience in e-commerce or retail industry.
• Strong understanding of OCS (Order Management System) and L2 support processes.
• Excellent communication skills for effective interaction with customers over various channels.