Product Support Manager

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the Role

We are seeking a Product Support Manager to join our team. In this role, you will be responsible for overseeing the entire product support lifecycle—from inception to end-of-life. Your primary focus will be assisting front-line staff in resolving technical issues, escalating concerns to manufacturers as necessary, and ensuring effective knowledge sharing across teams.

Key Responsibilities

• Provide technical assistance to front-line support staff, ensuring timely issue resolution.
• Escalate complex issues to manufacturers when local solutions are ineffective.
• Develop and maintain a comprehensive knowledge base to enable end-users to self-service.
• Share technical expertise with direct and indirect teams across ANZ.
• Monitor product performance and technician effectiveness to identify areas for improvement.
• Implement and oversee improvement programs to enhance product support and service quality.
• Collaborate with stakeholders to foster communication and drive technical product evaluations.
• Support product launch activities to ensure a smooth market introduction and ongoing support.

What we're looking for

• Strong technical background with experience in product support or a related field.
• Excellent problem-solving skills and the ability to manage escalations effectively.
• Strong communication and collaboration skills to work with internal teams and external partners.
• Experience in knowledge management and self-service enablement.
• Proven ability to analyse product and service performance and implement improvements.

This role offers the opportunity to make a significant impact by improving product support efficiency, enhancing customer satisfaction, and driving continuous improvement. If you have a passion for technical problem-solving and stakeholder collaboration, we’d love to hear from you!

Benefits

Why Konica Minolta?

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop both your team and you. We are dedicated to diversity, inclusion and ethical business practices and are passionate about creating a positive workplace where everyone can thrive.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage suitably qualified applicants from all backgrounds to apply.

If you require any assistance throughout the recruitment process, please contact [email protected]

Join Our Team

Join our team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change, and work alongside colleagues from diverse backgrounds and experiences.