Product Support Manager

We’re looking for a Product Support Manager to join our Health Support organization at Oracle.

The Product Support Manager play a crucial role in ensuring that technology products are not only delivered but also maintained and improved throughout their lifecycle.

In this role, you’ll work closely with our customers, providing post-sales support and helping resolve both non-technical and product-related issues. You’ll also act as a key point of contact, making sure customer needs are understood and addressed, while collaborating with internal teams on more complex situations.

As a manager, you’ll lead a team responsible for service request investigations, incident resolution, and application maintenance. The role is focused on building a strong, well-organised team that delivers consistent, high-quality support.

What you’ll be doing:

• Managing and supporting a team handling customer service requests and incidents
• Ensuring all support work is properly tracked and prioritised
• Ensuring that issues are addressed quickly, minimising downtime and improving the user experience.
• Maintaining quality standards and meeting SLAs
• Acting as an escalation point for complex issues
• Reviewing team performance and guiding them towards clear objectives
• Taking part in an on-call rotation when needed
• Implement strategies and processes to anticipate risks and manage them proactively to avoid service disruptions

Additional details:

• Based in our Bucharest office (5 days/week)
• Some travel required (up to 20%)

Qualifications Career Level - M2

About Us Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

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