Product Support Manager, Industrial Tools

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Job Title: Product Support Manager, Industrial Tools

Baltimore, MD, USA, 21224

| Philadelphia, PA, USA, 19137

Employment Status: Full-time

Posting Start Date: 8/11/26

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.

Job Purpose

A Herc Product Support Manager will drive revenue within their designated territory by developing business relationships and providing customer solutions for our industrial and commercial focused customers tool rental needs. They are subject matter experts and consultants for internal and external customers in the application of our tool fleet of pneumatic, electric, hydraulic, specialty welding, hoisting, lighting, and ventilation product lines. They shall also provide consultant expertise, building solutions for integrated onsite and mobile tool rooms as part of the ProResources division of the company.

What you will do...

Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike

Increase ProResources brand revenue contribution within assigned geographic area

Create and implement strategic sales plan to increase revenue

Work with internal region staff to drive results on targeted sales strategies

Analyze market data and opportunities to ensure proper strategy alignment and identify new opportunities for growth

Assist with the preparation and negotiations of contract bidding and renewals

Create and deliver customer educational presentations

Assist Division and Region with product specific fleet management

Create tool room solutions, coordinate mobilization, and perform on-site meetings.

Coordinate marketing efforts to increase internal and external brand awareness

Support all team members

Learn and follow all company procedures and protocols

Requirements

Bachelor’s degree preferred

5 years of outside sales experience within the industrial tools and/or rental industry

Skills

Proficient in Microsoft Word and Excel

Strong verbal and written communication

Excellent interpersonal and customer service skills

Reliable and detail-oriented

Follows up with customers promptly

Adapts quickly to new environments

Skilled at multitasking and project coordination

Responsive to changing business needs

Req #: 70479

Pay Range: $75,000 - $90,000 base compensation + bonus + vehicle

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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