Product Support Representative

Xterra Solutions, Inc. is seeking a customer-focused Product Support Representative to assist users with product questions, troubleshoot common issues, and provide timely support. The ideal candidate has strong communication skills, a problem-solving mindset, and a commitment to delivering a positive customer experience.

Key Responsibilities

• Respond to customer inquiries about products and services
• Troubleshoot common product issues and guide users through solutions
• Document support requests and maintain accurate records
• Escalate complex issues to the appropriate technical teams
• Follow up with customers to ensure their concerns are addressed
• Share recurring customer feedback with internal teams
• Help maintain clear product support documentation

Requirements

• High school diploma or equivalent; further education preferred
• Customer service or technical support experience is an advantage
• Strong verbal and written communication skills
• Basic computer and troubleshooting abilities
• Excellent attention to detail and time management
• Ability to work independently and as part of a team

Benefits

• Competitive annual salary
• Health benefits, subject to eligibility
• Paid time off, subject to company policy
• Training and career development opportunities
• Potential retirement benefits, subject to eligibility

About the Company

Xterra Solutions, Inc. is the company name provided for this listing. Its official business activities and the specific product or service supported by this role should be verified before publication.

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person