Product Support Sales Representative

Product Support Sales Representative

Location: Pittsburgh, PA

The Product Support Sales Representative identifies all prospects in an assigned territory, evaluating the resources needed to develop business relationships. They develop sales strategies, proposals, and forecasts, selling approved products and services. The Sales Representative works strategically with customers to provide solutions that meet their terminal tractor needs, including new equipment sales, parts, service, and rental solutions, while building long-term customer relationships and driving revenue growth.

Job Duties

• Arranges appointments with customers which include pre-arranged appointments or cold calls.
• Consistently works toward acquiring new business by generating leads, following up on them, and networking through current customers.
• Engages customers by adapting to their buying style, incorporating proven sales techniques and a consultative approach to effectively demonstrate products, services, and equipment solutions.
• Identifies, qualifies, and develops opportunities for new terminal tractor equipment sales within the assigned territory.
• Prepares and presents equipment quotations, proposals, specifications, financing options, and total cost of ownership discussions to prospective customers.
• Collaborates with other internal department staff members as needed, working closely with all company divisions to develop cross-selling strategies and ensure a great customer experience.
• Maintains regular communication with the Service and Rental Departments to resolve and troubleshoot customer issues as quickly as possible.
• Initiates and processes sales orders in SAGE for parts purchases and coordinates with internal teams to support equipment sales transactions.
• Meets customer expectations for continued support and follow up after sales are finalized, including equipment deliveries, customer training and orientation, service schedules, warranty discussions, rental contracts, and delivery documentation.
• Maintains a thorough understanding of the company's equipment offerings, product features, competitive advantages, and industry trends.
• Identifies equipment sales opportunities within the customer base and logs information into Salesforce CRM.
• Works closely with the Sales Manager to develop strategies for increasing market penetration and growing equipment, parts, service, and rental revenue.
• Meets with Sales Manager to review Sales Representative Scorecard each month.
• Attends team meetings to review department goals and strategies as required.
• Works with Sales Manager to develop annual sales goals and works toward meeting them.
• Consistently monitors territory by making sales calls daily.
• Uses Salesforce CRM to track daily customer interactions, sales opportunities, customer activity, and sales pipeline progression.
• Maintains professionalism on the job at all times.
• Is reliable and punctual in reporting for work as scheduled.
• Performs other duties of a similar nature as required.

Qualifications

• High School Diploma or equivalent. Bachelor's degree in Business or related field preferred.
• Two or more years of outside sales experience.
• Experience selling industrial equipment, heavy equipment, material handling equipment, terminal tractors, transportation equipment, or related products preferred.
• Valid Driver's License and driving record acceptable to insurance company.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Ability to develop and maintain strong customer relationships.
• Demonstrated ability to prospect, negotiate, and close sales opportunities.
• Minimal travel outside of territory (trade shows, training).
• Smart dress and a professional appearance.
• Experience selling heavy equipment preferred but not required.

BENEFITS

• Health Benefits: Comprehensive benefits include medical, dental, vision along with additional plan options (opportunity to earn monthly premium discounts)
• Free Telehealth Benefits: Receive virtual medical care through Teledoc with a $0 copay, offering a convenient alternative to in-person visits
• Retirement Savings: 401(k) with employer match and profit-sharing eligibility
• Vacation/Holidays: 3 weeks PTO annually prorated in the first year, and 10 paid company holidays

Eagle Mark 4 is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are proud employers of Veterans, helping them navigate life's transitions and reach their fullest potential.