Product Support Specialist- Aggregate Equipment

Position: Product Support Specialist – Aggregate Equipment

Location: Wilkes Barre, PA.

Job Type: Full-time

Salary: $50,000 – $65,000 per year

Tracey Road Equipment is seeking to hire a full-time Product Support Specialist – Aggregate Equipment at our facility in Wilkes-Barre, PA. This role blends customer relationship management, technical support, and field service — supporting Tracey Aggregates customers with parts, repairs, and equipment expertise both remotely and on-site.

• Build and maintain customer relationships, providing knowledgeable parts and equipment repair advice while identifying opportunities to grow the customer base.
• Assist customers in identifying correct parts, offering suitable alternatives, and providing technical troubleshooting support.
• Inspect customer and rental equipment in the field, take oil samples and photos, and collaborate internally to generate parts estimates.
• Promote and sell Tracey Aggregates parts and services, supporting the service and parts departments when not on the road — this role requires approximately 50% travel.
• Strong customer service, communication, and problem-solving skills, with attention to detail.
• Technical knowledge of aggregate equipment and parts; ability to read and comprehend diagnostic service information.
• Valid driver’s license and safe driving history (required).
• 1+ year of experience in parts sales or service within aggregate equipment or heavy machinery (preferred).
• Competitive pay and a robust benefits package including health, dental, vision, and life insurance.
• Paid time off for vacations, sick leave, and holidays, including your birthday.
• A 401(k) plan with company matching and quick vesting.

Tracey Road Equipment is a leader in the construction equipment industry, known for our commitment to quality and exceptional customer service. We operate multiple facilities across New York and Pennsylvania and are dedicated to fostering internal promotions and team-oriented approaches.

Tracey Road Equipment is an equal opportunity employer committed to diversity and inclusion in the workplace.