Product Support Specialist

About the Position: We are a rapidly expanding organization in need of an Entry Level Product Support/Tech Support/ Customer Service Representative for our massage chairs. The ideal candidate will be a highly organized, dedicated, and hands-on individual who is meticulous, detail oriented and who possesses a positive, can-do attitude. The individual will be responsible for but not limited to customer service phone support for our many massage chairs across all platforms, trouble shooting and diagnosing user issues for our massage products, and intermittent light assembly work. The individual should be passionate about organization and highly process driven, in order to produce and maintain efficient operations and ensure customer satisfaction. Base pay is $17 - $20 an hour based on experience. This position qualifies for company health insurance benefits; first year paid vacation time, and participation in company 401K Retirement / Profit Sharing as soon as individuals meet the eligibility requirements for each plan benefit.

Responsibilities:

• Customer Service & Technical Support of Massage Chairs
• Troubleshooting and Diagnosing customer issues
• Managing & Assisting Field Repair efforts via third party contractors
• Light Assembly and testing.
• Parts Inventory Management

Skills Required:

• Technical aptitude required
• Independent Thinker & Problem Solver
• Customer Service Phone Skills
• Must be highly organized and meticulous, with high attention to detail
• Computer proficiency, including Microsoft Outlook & Word
• Strong verbal and written communication skills

About the Company: I.C.E. is a rapidly expanding family of companies that has multiple product lines across different technologies. We are an employee friendly and customer focused organization that has been in operation since 2004. The majority of staff has been employed with us for over five years and we pride ourselves on our A+ rating with the Better Business Bureau.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Seabrook, NH 03874 (Preferred)

Ability to Relocate:

• Seabrook, NH 03874: Relocate before starting work (Preferred)

Work Location: In person