Product Support Specialist

Product Support Specialist

N-Pax Systems and Consulting, Inc. (NSC), is an Information Technology company that provides software development support and services to our global partners. NSC, partners with a global firm based in the US that provides Workforce solutions and Vendor Management Systems that caters to their clients worldwide.

What we Offer:

• Career advancement opportunities in the information technology services, in the areas of software quality testing and software configuration management
• Above industry compensation and benefits
• Relaxed office atmosphere that lets you come in your smart casual attire
• Hybrid work arrangement
• HMO benefit and company sponsored coverage for two dependents

We are looking for dynamic individuals that will be part of our support team.  The Product Support Specialist is expected to:

• Respond to inbound calls and emails
• Create tickets to document the incoming queries from customers
• Escalate tickets to appropriate team for resolution
• Do shifting schedule

To be successful with this role candidates must have:

• Excellent English communication skills
• BPO and customer support experience
• With background in handling software issues are desired
• Skills in MS Office Applications
• Experience in ticketing systems such as JIRA is a plus