Product Support Technician

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at www.epirocgroup.com.

Epiroc Australia is growing, and we are looking for committed people to join our team in delivering the best possible customer service to the mining and construction industries.

We want to invest in you and develop your career, to ensure you bring your best self to work and are a valuable part of our high-performance teams.

Ready for a great challenge and career?

Epiroc is growing its presence and operations at Olympic Dam! Brand new Epiroc Service Centre at Olympic Dam Heavy Industrial Area, we are seeking Product Support Technicians.

What's in it for you?

• 7:7 roster - FIFO, DIDO or residential options available
• Competitive rates - be rewarded for your skills and experience
• Brand-new Service Centre - work from a modern facility at Olympic Dam
• Variety in your role - combine workshop-based work with onsite product support
• Strong team culture - join a supportive and highly skilled team
• Career development - we invest in your skills and future
• Global opportunities - build your career with a world-leading mining technology company

About the role:

As a Product Support Technician, you'll provide high-quality technical support to our customers, helping keep their equipment performing safely and efficiently.

You'll be responsible for:

• Diagnosing, fault-finding, repairing and servicing Epiroc equipment onsite and at our Service Centre
• Providing high-level technical support and training to customers
• Completing product upgrades and managing onsite work in progress
• Working with customer maintenance teams to implement preventative maintenance plans
• Attending customer meetings and building strong, long-term relationships
• Ensuring all work complies with Epiroc and customer SHEQ requirements

About you:

We're looking for a hands-on technician who enjoys solving problems, working with customers and being part of a high-performing team.

You'll ideally have:

• Customer-facing field service experience
• A Mechanical, Heavy Diesel, Electrical or Hydraulic trade qualification
• Strong knowledge of hydraulic, pneumatic and electrical schematics
• Experience diagnosing and repairing mining or construction equipment
• Experience with hydraulics and low-voltage electrical systems
• Strong communication and customer service skills
• Extensive experience within the mining, construction or related industries
• Epiroc Product knowledge and experience advantageous

Why Epiroc?

Epiroc is a global leader in mining and infrastructure technology, operating across 150 countries with more than 13,000 employees worldwide.

In Australia, we have 17 branches supporting customers with innovative equipment, automation, digital solutions, consumables and services across the mining and construction industries.

We're committed to investing in our people and creating an environment where you can develop your skills, take on new challenges and build a rewarding career.

Our benefits include:

• Competitive remuneration
• Salary continuance insurance
• Novated leasing
• Paid parental leave
• Education assistance
• Ongoing training and professional development
• A values-driven and inclusive workplace

Ready for your next challenge?

Join Epiroc as we establish our new Olympic Dam Service Centre and be part of the team shaping the future of mining technology.

If you have the skills and experience to take the next step in your career, click Apply now and join Epiroc!

United in performance. Inspired by innovation.

Epiroc is an equal opportunity employer committed to providing a safe, inclusive and diverse workplace. We encourage applications from women, Aboriginal and Torres Strait Islander peoples, and people from all backgrounds.