Product Sustaining and QA Engineer

Job Title: Product Sustaining and QA Engineer
Location: Las Vegas, Nevada
Department: Hardware Engineering
Reports To: Senior Director of Hardware Engineering
Status: Exempt

WHO WE ARE:

We are Valicy.

We make games. We also make the machines they run on.
What we're building matters. How we treat people matters more.

OUR MISSION
We exist to create excellent gaming experiences, treat our customers the way we want to be treated, and positively impact people's lives through a culture of care.

Seven values guide how we work. We call it our FIGHTER mindset:
Fun: Enjoy the journey together
Innovative: Consistently pushing new boundaries through creativity
Growth: Committed to growing personally and professionally
Humble & Passionate: It’s important to be both
Teamwork: Built on trust, healthy conflict, commitment, accountability, and results
Excellence: Pursuing high standards in everything we do
Relational: Building trust and relationships with customers and teammates

If this is the kind of place you've been looking for, let's talk.

SUMMARY: We are seeking a hands-on Hardware Product Sustaining and Quality Assurance Engineer to support the electrical, mechanical, and electromechanical aspects of gaming machines throughout production and field deployment. This role will troubleshoot hardware issues, lead root-cause analysis, support manufacturing and suppliers, manage engineering changes, and drive improvements in reliability, quality, cost, manufacturability, and serviceability. The ideal candidate is a practical problem solver who can work independently across electrical and mechanical disciplines in a fast-paced, startup-style environment.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

RESPONSIBILITIES:

• Understand company Mission, Vision, and Values and be an ambassador of MVV.
• Support sustaining engineering for gaming machines, including cabinets, displays, button decks, power systems, motherboards, lighting, audio, wiring, cooling, and electromechanical assemblies.
• Troubleshoot and resolve electrical, mechanical, thermal, manufacturing, and field issues.
• Lead root-cause analysis and corrective actions for production and field failures.
• Read and interpret schematics, wiring diagrams, CAD drawings, and BOMs.
• Support ECO/ECN, BOM changes, component substitutions, and engineering documentation.
• Work directly with suppliers and contract manufacturers to resolve technical and quality issues.
• Support production builds, validation, qualification, reliability testing, and manufacturing ramp-up.
• Evaluate alternate components and suppliers for cost, quality, availability, and obsolescence.
• Support UL, FCC, EMC, Canadian, GLI, and other applicable compliance activities.
• Provide technical support to Manufacturing, Quality, Supply Chain, Field Service, and Operations.
• Drive continuous improvements in product reliability, manufacturability, serviceability, and cost.
• Travel periodically to suppliers, manufacturing facilities, testing laboratories, and field locations as applicable.

REQUIREMENTS:

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering, or related field.
• 2+ years of hardware, sustaining, product, or manufacturing engineering experience.
• Strong understanding of electrical and mechanical hardware systems.
• Hands-on troubleshooting experience with electronic and electromechanical products.
• Ability to read schematics, wiring diagrams, mechanical drawings, and BOMs.
• Experience with root-cause analysis and corrective action.
• Familiarity with engineering change processes.
• Experience using basic engineering test equipment such as DMMs and oscilloscopes.
• Strong communication, problem-solving, and cross-functional collaboration skills.

Preferred Requirements:

• Experience with slot machines, gaming equipment, casino technology, kiosks, amusement equipment, or similar products.
• Class II/Class III gaming experience.
• Familiarity with UL, FCC, EMC, and GLI requirements.
• Experience working with contract manufacturers and overseas suppliers.
• CAD experience such as SolidWorks.
• Experience with power supplies, displays, embedded computers, lighting, audio, thermal management, and cooling systems.

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.