Product / System & PLM Engineer_L3

Possible 3 Month CTH | No Fees | Do Not Re-Post | Confidential

Submit candidates under their legal name and use only *** template.

Role name: Lead Architect – AI & Telecom Transformation

Work Location: USA (Denver) Colorado (Onsite)

Start date: Immediate availability.

Background check MANDATORY

Request ID: JXTLO5

We are looking for a customer-facing Lead Architect to drive Agentic AI-driven telecom transformation programs (large scale NOC / SOC / Operations, etc.), leading customer workshops, shaping solution roadmaps, defining AWS-based architectures and advising business, technology and executive stakeholders.

Key Responsibilities

Serve as the primary onsite Lead Architect for Agentic AI-driven telecom transformation across NOC, SOC, network operations, service assurance and incident management domains.

Lead customer workshops and discovery sessions to assess current-state NOC/SOC operating models, alarm flows, ticket lifecycles, triage processes, escalation paths and operational pain points.

Define Agentic AI-driven solution architectures for alarm correlation, event deduplication, anomaly detection, root-cause analysis, incident enrichment, ticket automation and closed-loop remediation.

Drive operational transformation outcomes including MTTR reduction, alert-noise suppression, faster triage, improved fault isolation, proactive incident prevention and better customer experience.

Translate network and operations challenges into scalable architectures spanning OSS, service assurance, observability, telemetry, ITSM, knowledge management and automation platforms.

Design integration patterns for alarms, events, incidents, topology, inventory, logs, metrics, traces and operational knowledge across telecom NOC/SOC ecosystems.

Partner with AWS, customer network teams, operations teams and engineering stakeholders to design secure, scalable and cloud-native Agentic AI telecom platforms.

Develop NOC/SOC transformation roadmaps, target-state operating models, automation backlogs, use-case prioritization and phased implementation strategies.

Lead solutioning, PoCs, end-to-end technical delivery and executive presentations focused on operational efficiency, service reliability, network resilience and measurable business outcomes.

Provide architecture governance across onsite and offshore teams, ensuring operational use cases are aligned with telecom processes, data quality, integration feasibility and production-readiness.

Collaborate closely with Offshore teams, business, network, security, operations, product and engineering stakeholders throughout the transformation lifecycle.

Mentor architects and technical teams on Agentic AI-driven telecom patterns, NOC/SOC automation design, observability-led operations and architecture best practices.

Required Skills & Experience 15+ years of experience in Telecom, AI Automation and Digital Transformation.

Strong customer handling, consulting and stakeholder management experience.

Proven experience leading customer workshops, discovery sessions and requirements discussions.

Deep telecom domain expertise across OSS/BSS, NOC, Service Assurance, Provisioning and Operations.

Strong experience delivering AI-driven transformation and automation programs.

Hands-on understanding of AI, GenAI, Agentic AI, AIOps and intelligent automation platforms.

Strong AWS architecture, cloud migration, modernization and transformation experience.

Experience defining enterprise solution architectures and transformation roadmaps.

Ability to engage with leadership level stakeholders – both Customer and ***.

Strong presales, solutioning, estimation and proposal development capabilities.

Experience leading global onsite-offshore delivery teams.

Excellent communication, presentation, leadership and executive engagement skills.

Preferred Qualifications AWS Solution Architect Certification or similar AWS certification.

Experience working with Tier-1 telecom operators.

Knowledge of TM Forum frameworks, telecom and network automation.

Experience in large-scale cloud, AI and telecom transformation programs.

Exposure to observability, automation and AIOps platforms.

Please add the below to the comment section:

Legal Name:

Current Location: (City, State & Zip Code):

Home location:

Relocate:

Bill Rate:

CTH After 3 Months:

Travelling Availability:

Availability to Start:

Phone/Mobile Number:

Email Address:

Visa Type:

Visa Expiration Date:

Hiring Status:

Are you working directly with the contractor’s visa holder:

If not indicate # of layers and names of the company:

Indicate if the Candidate has worked in CG before and where:

Ex-*** Employee:

LinkedIn Account: (If available)

Vendor Point of Contact for Interview Scheduling:

Contractor approved to share its resume to client:

Skills summary:

Resumes will be rejected for the following reasons:

• Different formatINC
• Missing details in comments section
• Missing text box in the header
• Photo ID included containing personal information other than legal name and photo

Estefania Ocheita

External Resource Manager (ERM) | SubCo Staffing Center

• North America |Guatemala