Product Trainer / Retail Trainer

Key Roles and Responsibilities:

• Own and manage the end-to-end training function across the organization
• Identify training needs by partnering with cross-functional teams and develop actionable learning plans
• Design and deliver engaging classroom and on-the-job training sessions for retail staff and office employees
• Act as the subject matter expert in customer service excellence and retail sales best practices
• Conduct weekly store visits to audit performance, assess staff skills, and provide feedback in collaboration with Operations
• Mentor and motivate retail teams on the ground to achieve sales goals and align with company objectives
• Evaluate training effectiveness and provide continuous improvement recommendations
• Maintain training records, reports, and resource libraries
• Handle training-related administrative duties and ensure timely reporting on weekly/monthly training activities
• Support any ad hoc projects or tasks assigned by the company

Qualifications:

• Minimum 1-3 years of relevant experience in training, preferably within the retail
• Strong interpersonal, communication, and presentation skills
• Energetic, positive, and results-driven mindset
• Passion for customer service and talent development
• Proficient in Microsoft Office and adaptable to new apps and digital tools that enhance training effectiveness
• Good command of English (reading and writing)
• Ability to engage, inspire, and coach individuals at all level