Product Training Lead

About the job
Job Summary:

Responsibility for product training programs, from developing, facilitating, and supervising a wide variety of training programs and activities to enhance the effectiveness of the workforce and sales capability.

Job Descriptions:

1. Product Training

• Draw an overall or individualized training and development planning for all products.
• Oversee the development and implementation of all training programs to ensure the effectiveness and success of training programs.
• Evaluate the effectiveness of training programs through feedback, metrics, and performance indicators, and make adjustments as needed to ensure continuous improvement.
• Stay current on industry trends, best practices and technologies in learning and development to enhance the effectiveness and relevance of training programs.

1. Fieldforce

• Plan and implement sales incentive programs and guidelines to enhance workforce performance and productivity.
• Monitor and evaluate workforce performance on a weekly and monthly basis.
• Work closely with sales team to ensure growth and profitability by providing resources to improve workforce performance.

1. Internal Communications

• Oversee implementation for internal communications strategies, including content, videos, meetings, and other events.
• Identify opportunities to promote employee engagement and strengthen the company culture.
• Maintain the company's internal communication tools, ensuring they are up-to-date and aligned with the company's goals.

Job Requirements:

• Min. 5 years of related experience as Senior Trainer
• Experienced in consumer electronics/mobile phone industry is added advantage
• Knowledge of various training methods including coaching, workshops, classroom training and mentoring.
• Ability to track the performance of training programs, write reports and recommend strategies for improvement.
• Outstanding interpersonal relationship building and employee coaching skills.
• Well-organized with strong time management skills.
• Language: Mandarin, English and Malay (Mandarin is required to deal with Mandarin speaking stakeholders)