Production Administrator

Key Responsibilities and Priorities:

• Safety is our number one priority. This role will promote safety culture through safety toolbox talks, safety committee participation, and positive reinforcement programs.
• Inspect and sign off all outbound shipments for accuracy
• Review inventory for backorders and potential shortages and communicate this information to Canada Planning group
• Add quote and order entry into Microsoft Dynamics
• Provide support for customer returns and claims
• Provide timely, accurate information to customers
• Resolve customer disputes
• Work with Credit Manager to coordinate payments from customers

When Covering For the Shipping and Receiving Logistics Supervisor :

• File open and closed purchases, sales orders, and other formal customer correspondence

• Provide credit application forms and information to prospective and new customers

• Will serve as a back up for all key logistics team members which include, inbound and outbound clerical, outbound lead, and transportation coordinator.

• Ensure daily shipping requirements are met to include on time dispatch and shipping schedule adherence.

• Coordination with customer service on daily shipping requirements to ensure proactive scheduling of carriers.

• Manage inbound deliveries with the assistance of Operations Manager to set daily priorities for logistics staff.

Position Consults with:

Engineering, Quality, Production, Planning, Finance, Shipping/Receiving

Knowledge, Skills, and Abilities Required:

• Above average phone communication skills, even disposition, and good rapport with customers
• Ability to make normal independent decisions based on job and product knowledge
• Knowledge of D365 or similar ERP system a plus
• Knowledge of Microsoft Office programs
• Ability to professionally handle difficult situations with customers
• Bilingual in English and French strongly preferred

Exemplify Core Values:

• Be Positive and GSD
• Embrace Challenges
• Respect Everyone
• Welcome Change
• Speak and act with integrity

Experience

Required

• 2-5 years of experience in the field or related area

Education

Required

• High School Diploma or better