Production & Application Support

Skills

• 3-5 years of production support, application support, or IT operations experience.

• Strong leadership experience, preferably managing remote or distributed support teams.

• Advanced Linux and Windows administration and troubleshooting capabilities.

• Experience with ITIL processes, ITSM tools, incident response, and change management.

• Excellent communication skills and ability to perform effectively during critical incidents and on-call situations.

Job Description

• Troubleshoot application, operating system, infrastructure, batch, and interface issues to determine root cause.

• Execute controlled production changes including configuration updates, patching, service management, and recovery activities.

• Utilize Linux and Windows administration tools for system operations and diagnostics.

• Manage change records, validation activities, rollback procedures, and release support.

• Maintain operational documentation, runbooks, and security-compliant privileged access practices.