Production and Customer Planner

Production and Customer Planner

Easysteel | Auckland

At Easysteel, we're proud to be one of New Zealand's leading steel distributors and processors. As part of the Fletcher Building group, we're committed to delivering exceptional customer service, operational excellence, and a strong safety culture.

We're looking for a highly organised and customer-focused Production and Customer Planner to join our operations team. This is a pivotal role where you'll coordinate production schedules, align customer expectations with manufacturing capability, and help ensure products are delivered on time, in full, and to specification.

About the Role

You'll be responsible for developing and maintaining achievable production plans that maximise safety, efficiency, productivity, and customer satisfaction. You'll work closely with manufacturing, sales, supply chain, customer service, inventory, and logistics teams to ensure customer commitments are met while optimising production performance.

Key Responsibilities

• Create and manage daily and weekly production schedules.
• Balance customer demand, labour availability, machine capacity, and material supply.
• Monitor production progress and adjust priorities to achieve on-time delivery.
• Provide proactive communication on lead times, production status, and customer orders.
• Collaborate with branches, sales teams, and operations to deliver exceptional customer outcomes.
• Maintain accurate planning data within ERP systems.
• Support inventory management activities, including cycle counts, stock reconciliations, and inventory accuracy.
• Drive continuous improvement initiatives to improve efficiency, service, and operational performance.
• Champion Easysteel's commitment to health, safety, and environmental excellence.

What You'll Bring

To be successful in this role, you'll have:

• Experience in production planning, scheduling, manufacturing operations, or supply chain planning.
• Strong planning and organisational skills with the ability to manage multiple priorities.
• Experience working with ERP/MRP systems.
• Advanced Excel and data analysis capability.
• Excellent communication and stakeholder management skills.
• A customer-focused mindset and passion for service delivery.
• Experience with inventory control, stock management, or logistics coordination.
• Strong problem-solving skills and a continuous improvement approach.
• Experience within manufacturing, steel, industrial, or distribution environments will be highly regarded.

Why Join Easysteel?

• Join a market-leading business backed by Fletcher Building.
• Play a critical role connecting customers, production, and operations.
• Work in a collaborative environment where safety comes first.
• Enjoy a varied role with opportunities to influence operational performance and drive improvement.
• Be part of a team committed to building better, together.

Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement