Production and Support Engineer

Greetings from Veltris!
Please find the details below and interested can share your updated resumes at [email protected] at the earliest

• Role: Production and Support Engineer
• Experience: 2 to 5 Years
• Location: Hyderabad / Pune / Remote
• Shift Timings: 9 PM to 6 AM IST
• Notice Period: 0-15 Days Max
• No. of open positions: 2

Job Summary: We are seeking a motivated Operations / Production Support Engineer to join our cloud platform engineering team. This role focuses on maintaining the health, availability, and performance of our production systems during the 9 PM 6 AM IST shift, including incident response, monitoring, and coordination with the core DevOps/Engineering teams.

Preferred candidate profile:

• 2-5 years of experience in DevOps, Site Reliability Engineering, or Production Support for large-scale AWS environments.
• Strong hands-on experience with core AWS services across compute, networking, storage, security, and serverless (e.g., EC2, ECS/EKS, Lambda, RDS/Aurora, S3, CloudFront, VPC, IAM, WAF).
• Working knowledge of Infrastructure as Code (CloudFormation and/or AWS CDK) and ability to debug environment configuration issues.
• Experience with CI/CD pipelines (Git-based workflows, build and deploy tools) and troubleshooting deployment failures.
• Good exposure to monitoring, logging, and alerting tools, ideally including CloudWatch, plus experience participating in incident response/on-call workflows.
• Solid understanding of networking fundamentals in AWS: VPC, subnets, routing, NAT Gateway, Transit Gateway, Direct Connect/VPN, security groups, and NACLs.
• Strong analytical and troubleshooting skills, with a structured approach to incident triage and debugging.
• Excellent communication and documentation skills, especially incident updates and shift handovers.
• Willingness and ability to work a fixed night shift (9 PM 6 AM IST), including weekends and holidays as per support rotation schedule.

Perks and benefits:

• Health Insurance
• Meal Card
• Internet/Mobile Allowance
• Elite Bonuses

Regards

Chiranjeevi