Production Assistant

Company Overview

We are a family-owned bi-fold door factory based in West Drayton, dedicated to providing high-quality window and door installations throughout the UK. Our mission is to expand our installation team while maintaining our commitment to exceptional craftsmanship and customer satisfaction.
Summary

A new and exciting position has arisen to support the Production Assistant and Production Manager. The Production support role is an integral part of the production office. This is an interesting and diverse role for someone who enjoys multi-tasking and is looking for an entry point into Production Management.

Responsibilities

• To act as customer liaison officer from start to finish, ensuring clients are regularly and timely kept updated on the production and installation process including booking in service calls and return visits
• Administrating and keeping Trello and any associated databases/systems up to date to ensure a full audit history and log of all communication made with customers
• Assisting the production team in approval email and compile the order file
• To input information into the factory and job schedule sheets
• Assist the production co-ordinator to arrange production lists in accordance to installation, supply and service schedules
• Assist the production team to adjust factory and schedule sheets as required to ensure they accurately reflect the requirements of the job.
• Assisting in ensuring all materials are procured and organised per job in good time, including hardware, accessories and glass
• Keeping an organised process/notes of jobs from start to completion
• Support the Production Manager and Assistant with daily back office duties

Key Requirements:

• The ideal candidate is someone who is enthusiastic and keen to learn.
• Able to confidently communicate face to face and by phone
• Excellent command of the English Language
• Computer Literate in word/excel/Google email
• Experience in working in same or similar industry
• UK Driving licence required

If you are ready to take your skills to the next level and be part of a growing family business that values quality craftsmanship, we invite you to apply today!

Job Type: Full-time

Pay: From £20,000.00 per year

Work Location: In person