Production Clerk

Description:

About the Company

Chan & Chan USA LLC is a growing food manufacturer producing high-quality frozen dumplings, buns, sausages, and other specialty products for our own brands and for leading retail and foodservice customers. Our team works in a modern, clean facility where safety, food safety, and quality come first.

Position Summary

The Production Clerk keeps the plant’s production records, product labels, and indirect supplies accurate and on time. The role runs production reporting, creates and controls product labels, manages indirect supply inventory and purchasing, and makes sure every line has the production and quality records it needs and that completed records come back for review. Success is measured by accurate, on-time reports, complete records ready for FSQA review, full label reconciliation, and no stockouts of indirect supplies.

Essential Functions

• Prepare daily and weekly production reports (output, labor hours, yield, scrap, and downtime) and enter production results into Sage X3.
• Create, print, and distribute production and quality records (batch sheets, monitoring logs, and checklists) to each line before production starts.
• Collect completed records, check them for completeness and legibility, and route them to the supervisors and FSQA for review.
• File and retain records under FSQA retention rules, and pull them for USDA, FDA, and customer audits.
• Create product labels in NiceLabel from FSQA-approved templates; verify product name, ingredients, allergens, net weight, codes and dates, and the USDA mark before printing, and send any new or changed label to FSQA for approval before use.
• Control label inventory: store labels securely by product, issue them to the lines, and reconcile printed, used, and destroyed labels for every run; investigate any differences with FSQA.
• Manage indirect supplies (items not on the bills of materials, such as PPE, gloves, and trash bags): track inventory, reorder, place purchase orders within approved limits, receive and stock deliveries, and issue supplies from the supply room.
• Support the production schedule: enter, print, and distribute daily schedules and changes.
• Provide administrative support: package and ship samples, and complete data entry, recurring reports, and other administrative projects in Sage X3 and Excel.
• Keep forms and records current with FSQA document control so only the latest versions are in use.
• Flag errors, missing records, and reporting trends to the Operations Manager.

Food Safety, Quality and Safety Responsibilities

The company operates under dual USDA (FSIS) and FDA jurisdiction.

• Follow Good Manufacturing Practices (GMPs), hygiene, allergen, and foreign-material controls; report food safety, quality, or safety concerns to a supervisor or FSQA immediately; and complete all required food safety and safety training.
• Use only current, FSQA-approved label versions; never print or release a label that does not match the product being run, and never use a new or changed label before FSQA approves it.
• Keep labels secured and separated by product to prevent mislabeling and undeclared allergens.
• Keep records accurate and complete; never pre-fill or alter entries, and report missing or late records right away.

Supervisory Responsibilities

None.

Requirements:

Education and Experience

Required

• High school diploma or equivalent.
• 2+ years of clerical, inventory, or production records experience, preferably in manufacturing.
• Strong Excel and Word skills and a high level of accuracy.

Preferred

• Records or labeling experience in a USDA- or FDA-regulated food plant.
• Experience with NiceLabel or similar label software.
• Sage X3 or other ERP experience.
• Purchasing or inventory control experience.
• Experience packaging and shipping samples.

Knowledge, Skills and Abilities

• Strong attention to detail and organization; manages many records and deadlines at once.
• Uses Sage X3, Excel, Word, and NiceLabel accurately; handles repetitive data entry and reporting without errors.
• Follows documented procedures exactly and spots errors before they reach the floor.
• Communicates clearly with operators, supervisors, FSQA, and suppliers.
• Works independently and keeps information confidential.
• English required. Cantonese, Mandarin, or Spanish a plus.

Required Training and Certifications

• GMP, allergen, and food defense training before working on the floor.
• Label control and recordkeeping training from FSQA within 30 days of hire.
• Sage X3 training for production entry and purchasing within 30 days of hire.

Physical Requirements

Sit at a computer and stand for parts of the shift; walk the production floor several times per shift to distribute and collect records; regularly lift, carry, and stock supply cases and label rolls up to 25 lb.

Work Environment

Supply room adjacent to the production floor, where the role stores and issues supplies and handles records and reporting, with regular time on the production floor. Production rooms are below 50°F; required PPE on the floor includes hairnets, smocks, and gloves.

Schedule and Travel

Monday to Friday, extended day-shift hours with regular overtime. No travel.

Disclaimer, ADA, EEO and Signatures

Disclaimer: This job description is not an all-inclusive list of responsibilities, skills, or working conditions. Chan & Chan USA LLC may modify, add, or remove duties and assign other duties as needed.

ADA: Applicants and employees must be able to perform the essential functions of this position, with or without reasonable accommodation. Requests for accommodation are reviewed case by case.

EEO: Chan & Chan USA LLC is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, veteran or military status, or any other characteristic protected by law.