Production Control Analyst

The Production Control Analyst/Customer Support Specialist will support multiple automotive customers including OEMs and Tier Ones.

This position is responsible for:

• Receiving orders from customers via EDI, e-mail, or customer websites.
• Daily review of customer requirements; provide accurate and prompt responses to customer order changes.
• Strong understanding of Contract Review and Freight Terms.
• Accurately processing orders in Plex ERP ensuring order entry is error free.
• Timely scheduling of orders to manufacturing.
• Timely scheduling of orders for shipment.
• Maintaining communication to customers regarding order status and shipment issues.
• Knowledge of customer specific requirements.
• Understanding the cost responsibility of his/her decisions on the company’s goals.
• Proactively communicating with Materials and Manufacturing departments on order concerns.
• Prioritizing work independently.
• Monitoring and updating customer’s portals.
• Investigating order constraints and logistic issues.
• Gathering evidence and enter disputes as appropriate.
• Monitoring Customer Scorecards and provide support for continuous improvement.
• Obsolescence procedures are completed accurately and timely.
• Conforms to IATF16949 and ISO instructions and procedures.
• On-Call one week per month - 24/7.
• Performs other duties as assigned.

Skills and Experience:

• Minimum 5 years’ experience in an Automotive Production Control/Customer Support Service role.
• Must have experience working with multiple Automotive OEMs & Tier Supplier Portals.
• Strong working knowledge of Ford DDL and Super G, GM Supply Power, FCA eSupplier Connect.
• Strong communication skills, ability to work well with teams and upper management.
• PLEX experience is extremely beneficial.
• Strong leadership and team skills and a high desire to excel.
• Strong computer skills.
• High School Diploma or GED minimum, Technical Degree or equivalent preferred.

Job Competencies:

Problem Solving – Independently identifies and resolves problems in a timely manner; gather and analyze data correctly; find alternative solutions; work well independently and in group setting to problem solve.

Technical Skills - Seeks training and development opportunities; continues to build knowledge and skills.

Customer Service - Responds promptly to customer needs; meets internal and external commitments.

Organizational Support - Follows policies and procedures; completes tasks correctly and on-time.

Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.

Professionalism – Reacts to others in a tactful manner; works well under pressure; treats others with respect and consideration regardless of their status or position.

Job Type: Full-time

Pay: $17.00 - $37.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Manufacturing: 5 years (Preferred)

Work Location: In person