Production Coordinator

Job Purpose
To plan, track and coordinate production jobs so that orders are completed on time and to quality, while keeping customers, clients and internal teams informed.

1. Production Scheduling

• Develop and maintain production schedules based on customer orders, forecasts and inventory levels
• Coordinate with Sales, Purchasing, Engineering, QA and Production to ensure materials and capacity are available on time

2. Material Planning & Inventory Control

• Ensure raw materials, components and tools are available to meet production needs
• Work with store and logistics teams to monitor stock levels and avoid shortages or overstocking
• Perform periodic hands-on stock checks in the warehouse

3. Order Tracking & Status Updates

• Monitor work orders and ensure timely completion of production jobs
• Update stakeholders on progress and address delays or issues promptly
• Support the production floor directly when needed, such as assisting runners with moving materials to the line

4. Communication & Coordination

• Act as the liaison between the production floor, line leaders, supervisors, quality, logistics and customer service
• Communicate with customers and clients by email, phone and face to face on orders, schedules and delivery updates
• Resolve conflicts arising from schedule changes, material constraints or unexpected machine downtime

5. Documentation & Reporting

• Maintain accurate records of production plans, work orders and changes
• Generate reports for management on production output, efficiency and delivery performance

6. Continuous Improvement

• Identify bottlenecks or inefficiencies and suggest improvements to planning and production flow
• Work with engineers and supervisors to implement process improvements

Requirements

• Diploma in Business Administration or a related discipline
• Customer service experience (call centre, operations or administrative experience also welcome)
• Production planning or manufacturing coordination experience is an advantage, ideally in electroplating
• Proficient in MS Office and Outlook; ERP/MRP knowledge is an advantage
• Highly organised, detail-oriented and able to multitask in a fast-paced environment
• Strong customer orientation and communication skills, with the ability to defuse conflicts and offer practical solutions
• Team-oriented, with a collaborative approach to problem-solving
• Able to work under pressure and manage multiple priorities
• Able to work overtime as required to meet production demands