Production Engineer

Job Summary

The Production Technologies team is responsible for day-to-day Enterprise Technology

Services solutions. The team collaborates with production/broadcast teams and creative

groups with the guidance from the manager to ensure the broadcast / media engineering

workflows are up and functional, manage hardware of control rooms as well as end user

devices and provide onsite support for the companies Global Network infrastructure.

The team supports the daily operations of media production, live shows, and

broadcast/streaming delivery across multiple distribution channels. The team also gathers

new system and network requirements, designs and documents implementation plans,

and executes them to meet the evolving technology needs of the studio environment.

This position is critical in supporting on-air productions at Hollywood Park to ensure

seamless operation and support of enterprise technology solutions critical to

production, broadcast, and creative workflows. This role provides dedicated technology

support for knowledge workers and productions. This engineer will take guidance from a

manager and senior engineers to provide daily broadcast operation support.

Responsibilities and Duties of the Role

• Provides production/creative workplace support including incident resolutions,

change hypercare for production/creative systems

• Provides asset management, patch/upgrade management for production shared

machine, software installations/troubleshooting and general Q&A across PC, Mac,

Smartphones, Tablets, and Peripherals

• Performs infrastructure management / maintenance tasks

• Conference rooms support

• Performs user administrations

• Works with the leadership to execute Asset Management / Procurement across the

board for production groups

• Responds to system/network outages, malfunctions and related technical problems

and conduct diagnostic testing, and participate or collaborate with other teams in

identifying/resolving the problems

• Organizes and executes office moves and asset reallocations

• Performs OS imaging tasks and maintains standards for all platforms for studios

• Performs preventative maintenance on all systems and equipment in order to

ensure optimum performance

• Application deployment / management including Creative Cloud

• Event support

• Printer support for Studios & Offices

• On-Air After hour / weekend support as scheduled*

Basic Qualifications

• Previous experience working as Help Desk/Desktop Support

• Experience with IT Service Management

• General networking and infrastructure knowledge

• Exceptional time management and organizational skills

• Communication skills to interact with both stakeholders and team members

• Strong attention to detail

• Ability to multitask

• Ability to work under pressure

Preferred Qualifications

• CompTIA A+

• Apple Certified Macintosh Technician (ACMT)

• Cisco Certified Technician (CCT)

• Endpoint management experience

• Jamf experience

• Application deployment/packaging

Required Education

Bachelor's degree in Computer Science, Information Systems, Software, Electrical or

Electronics Engineering, or comparable field of study, and/or equivalent work experience

Ideal Candidate Profile

The ideal candidate would be someone with 5+ years of desktop support experience, strong networking and troubleshooting skills, experience with Microsoft, Adobe, Citrix, and VDI environments, and the ability to remain calm during high-pressure live broadcast situations. Experience in broadcast or entertainment technology is preferred but not required. The candidate should also be organized, customer-focused, adaptable, and capable of supporting a fully onsite operation.