Production Manager

PRODUCTION MANAGER – DERBY

Synergy LMS provides specialist linen services to healthcare providers across the UK, with Synergy LMS Group also supporting customers within the hospitality and airline sectors.

We are currently looking for an experienced Production Manager with a laundry background to join our team at our Derby site.

Reporting to the General Manager, you will be responsible for the efficient and effective management of production operations, leading a team of Section Managers, Supervisors and Production Operatives to achieve operational, quality, health and safety, and customer service targets.

Deputised by : Operations Manager

About the Role

This is a fast-paced operational role requiring a strong leader who can quickly understand production requirements, manage staffing levels, drive productivity and ensure daily production targets are achieved.

You will be responsible for:

• Leading, managing, motivating and developing production teams.
• Organising staffing levels to meet daily production demands.
• Ensuring production targets and customer requirements are consistently achieved.
• Monitoring productivity and identifying opportunities to improve efficiency.
• Ensuring all production activities are carried out in line with company procedures.
• Monitoring dispatch to ensure customer requirements are fulfilled on time and in full.
• Ensuring specialist processes, including Customer Owned Product and Return to Sender (RTS), are completed effectively.
• Setting clear objectives and providing regular feedback to colleagues on performance.
• Coaching, mentoring and developing employees to support their progression and multi-skilling.
• Supporting recruitment, onboarding and training of production colleagues.
• Completing annual appraisals and managing performance and conduct issues in line with company procedures and HR guidance.
• Monitoring and managing absence levels, working closely with HR where appropriate.
• Maintaining effective working relationships across the production and wider management teams.

Quality & Compliance

You will work closely with the Quality and Management teams to maintain a strong quality-focused environment.

Responsibilities include:

• Supporting the Company's Quality Management System.
• Conducting internal audits as required.
• Working with Customer Services to resolve operational and customer-related issues.
• Ensuring compliance with relevant company processes and procedures.
• Supporting compliance with ISO 9001, ISO 14001 and EN 14065 requirements.
• Identifying opportunities to reduce waste, improve resource efficiency and minimise environmental impact.
• Ensuring environmental incidents, non-conformances and improvement opportunities are appropriately reported and addressed.

Health & Safety

You will have responsibility for maintaining high standards of health and safety across the production operation, including:

• Ensuring employees complete mandatory Health & Safety training.
• Supporting effective risk management across the production environment.
• Carrying out risk assessments and implementing appropriate corrective actions and safe systems of work.
• Ensuring incidents are reported and managed in accordance with company procedures, including RIDDOR requirements where applicable.
• Maintaining the welfare and security of employees.
• Ensuring Health & Safety procedures are consistently followed.
• Supporting monthly Health & Safety meetings and ensuring appropriate records and minutes are maintained.

What We Are Looking For

Essential:

• Previous experience working within the laundry industry is essential.
• Proven experience in a production or operational management role.
• Experience managing and developing large operational teams.
• Strong leadership, delegation and people-management skills.
• Experience managing productivity, performance and operational KPIs.
• Experience managing staffing levels and responding to changing production demands.
• Good understanding of Health & Safety requirements within an operational environment.
• Experience managing absence, performance and employee conduct in conjunction with HR.
• Strong problem-solving and decision-making skills.
• Ability to work effectively in a fast-paced environment.
• Excellent communication and organisational skills.

Working Hours : 42.5 hours per week

Red Shift: Wednesday, Thursday, Friday and Saturday

Why Join Us?

This is an excellent opportunity for an experienced laundry professional to take responsibility for a key production operation and play an important role in driving productivity, quality, efficiency, colleague development and continuous improvement.

If you have the required laundry industry experience and are looking for your next production management opportunity, we would like to hear from you.

Job Types: Permanent, Full-time

Benefits:

• Company pension
• Health & wellbeing programme
• Referral programme

Experience:

• Production Scheduling: 1 year (preferred)
• Production Management: 1 year (preferred)

Work Location: In person