Production Operations Coordinator

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Reporting to the Majestic and Tufte Production Manager, the Production Operations Coordinator coordinates and assists with venue operations related to the day-to-day use of all of the Media and Arts Ventures (MAV) theatrical venues. They serve as the Technical Supervisor on Duty (TSoD), supervising the day-to-day use and technical systems of the MAV managed theater facilities. Working with Media and Arts Ventures Production staff, the Production Operations Coordinator helps provide superior production values in MAV venues while ensuring safe working equipment and practices. They collaborate with the Production Events Department and MAV Production Management to schedule intermittent and contract labor based on the needs of internal and external events and productions. The Production Operations Coordinator plans and executes projects independently with limited supervision and solves a variety of technical problems, often adjusting methods on the fly.

ESSENTIAL JOB DUTIES

• Act as a Technical Supervisor on Duty, who is assigned to engagements in Office of the Arts venues, and is responsible for on-site management of spaces.  On any given shift, a TSOD could be responsible for everything from a small rehearsal to a large-scale theatrical performance. The TSOD often acts as the sole Office of the Arts representative in the venue and, in lieu of other specific departmental onsite management, takes on critical responsibilities and decision-making authority including:
  • In emergency situations, initiates the evacuation of up to 1200 patrons and theater staff.
  • Acts as the on-site supervisor of Office of the Arts intermittent and student employees hired for technical backstage support of events and theatrical productions, primarily serving in this capacity during evenings and weekends.
  • Be the OA Production liaison between visiting companies and Emerson College staff for any and all venue needs, examples include:
    • Provides communication between the technical staff of a theatrical production and Guest Experience staff, ensuring events operate safely and efficiently.
    • Coordinate with ECPD or the Boston Fire Department in cases of emergencies in the venue.
    • Communicates day-of schedule changes to stakeholders in OA.
  • Provides knowledge and judgment of best practices and safe operation of the technical systems in the theaters, monitors and enforces health and safety procedures.
  • Act as the Office of The Arts Production representative for clients during their scheduled TSOD shifts. Responds to technical issues within the building’s theatrical systems and equipment, providing troubleshooting, and contact the appropriate colleague to offer resolutions when systems or equipment need a more focused understanding.
• Coordinate with the Events Supervisor and the Venue Production Manager to schedule intermittent and contractor labor for both internal and external events as determined by the needs of the client.
• Schedule Intermittent and Student Stage Door Supervisors as determined by venue access needs.
• Coordinate and maintain inventory of venue equipment including tables, chairs, rehearsal cubes, easels, stanchions, linens, and other furniture and accessories for use by venue clients and the Office of the Arts Production Department.
• Communicate with the Facilities Department, placing work orders and following up on facility cleaning, repair, and maintenance work.
• Maintain Loading Dock Schedules, coordinating with venue clients and Office of the Arts Production staff to communicate loading dock activity with stakeholders.
• Schedule and lead walkthroughs with Production Department representatives, taking and communicating notes and following through on work orders.
• Supervise student employees in day-to-day tasks related to the maintenance and upkeep of the theater and related support spaces.
• Purchase and Track supplies for operations and maintenance.
• Act as event run crew when needed.
• Schedule specific departmental safety trainings, including the safe usage of harnesses, scaffolding, personnel lifts, and tools when needed for both Office of the Arts employees, Performing Arts students, and external clients.
• Attend both internal department meetings and client walkthroughs as needed.
• Other duties as assigned.

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform job. 

• Associate’s Degree or 2 years’ experience in theatrical supervision and crew management required.
• OSHA 30 certification or have the ability to become certified within 3 months of hire date required.

KNOWLEDGE, SKILLS, AND ABILITIES – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.  

• Knowledge of and experience with operating lighting consoles.
• Knowledge of and experience with operating digital audio mixing consoles.
• Demonstrable knowledge of theatrical operations and equipment.
• Demonstrable knowledge of Microsoft Office or Google Suite.

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• May need to sit or stand for long periods of time
• Regularly lifting in excess of 50lb.
• Requires long periods of mental concentration.

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Exposure to noise, dust, heat, chemicals, fumes, etc.
• Working at heights and various stage elevations.

The hiring range for this position is $21.25 to $24.95, commensurate with years of relevant experience.

Compensation: $21.25 - $24.95 hourly, commensurate with experience.Grade of Position: 23-04NEEmployment Category: Regular

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Scheduled Weekly Hours: 40.00Division of Office of the Arts

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits, such as life and disability coverage and commuter offerings, are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.