Production Order Coordinator

About the Role

As a Production Order Coordinator, you will serve as the vital link between our manufacturing floor and our valued clients, ensuring seamless order fulfillment and high-level customer satisfaction. You will leverage your expertise in order management and cross-functional collaboration to drive operational efficiency and resolve complex inquiries in a fast-paced industrial environment.

Responsibilities

• Oversee the complete lifecycle of customer orders, ensuring accuracy from initial entry through final delivery.
• Act as the primary point of contact for clients, providing timely resolutions to inquiries regarding order status, billing, and product specifications.
• Collaborate closely with internal teams, including production, engineering, and shipping, to ensure manufacturing readiness and meet critical deadlines.
• Manage commercial documentation, including quotes, bids, and RMAs, to maintain organized and accurate account records.
• Drive continuous improvement by identifying process bottlenecks and communicating actionable insights to stakeholders.
• Maintain a deep understanding of product applications to provide technical guidance and support to customers.

Qualifications

Required Skills

• High School Diploma or GED required.
• 3+ years of experience in customer-facing roles within an engineered products or manufacturing environment.
• Proficiency in Microsoft Office Suite and experience navigating ERP systems.
• Strong verbal and written communication skills with a focus on professional problem-solving.
• Must be a US Person (US Citizen or Green Card holder).

Preferred Skills

• Demonstrated ability to manage complex, high-priority accounts.
• Experience in contract administration and business development support.
• Strong analytical mindset with a focus on detail and process optimization.