Production Planner

Key Objectives

• Manage assigned customer accounts to achieve 100% on-time delivery performance while maintaining optimal inventory levels and Days of Inventory (DOI).
• Review customer demand forecasts and provide accurate delivery commitments based on production capacity and supply availability.
• Develop, maintain and monitor the Master Production Schedule (MPS) to ensure production output aligns with customer requirements.
• Identify and escalate supply, production and inventory risks to relevant stakeholders, including Management, Sales, Operations, Production teams and customers.
• Provide timely responses to customer enquiries, requests and delivery-related matters.

Key Responsibilities

• Review and update customer forecasts, demand requirements and planning information on a weekly basis.
• Analyse customer demand trends against actual consumption and adjust production plans to optimise inventory levels.
• Monitor demand fluctuations, abnormal consumption patterns and inventory risks, and communicate issues promptly to stakeholders.
• Prepare and manage Master Production Schedule (MPS) for finished goods, sub-assemblies and raw materials to ensure production readiness and inventory control.
• Track production performance against the MPS and coordinate recovery actions for any schedule deviations.
• Monitor End-of-Life (EOL) products and implement actions to minimise excess, obsolete and aging inventory.
• Ensure accuracy of planning data, inventory reports and customer-related declarations.
• Review customer pull signals and update shipment schedules to support delivery commitments.
• Coordinate shipment planning and provide customers with updated ETD/ETA information for land, sea and air shipments.
• Support customer RTV and RMA processes by coordinating with internal teams and external customers for timely closure.
• Monitor customer purchase orders and work closely with Operations and customers to ensure sufficient demand coverage.
• Analyse inventory levels, identify potential excess or shortages, and escalate abnormal inventory conditions.
• Perform monthly inventory reconciliation and prepare inventory performance reports.
• Conduct regular inventory reviews with Production and cross-functional teams to manage excess stock, aging materials and inventory optimisation opportunities.