Production Service Engineer

Who Are We?

As a world-leading provider of workplace technology, Ricoh is committed to improving work life by delivering better user experiences, optimised workflows, anytime-anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of collective imagination as part of our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world, using its infinite potential to truly imagine change.

Is This the Role for You?

As a Production Technician working in the field, you will ensure our Production Print service meets customer expectations.

Your responsibilities will include:

• Production Print service meets customer’s expectation.
• Perform Production Print service calls that achieve the service objectives of customer satisfaction and nationally set service KPI’s.
• Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
• Improving and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
• Work with all Production Print staff to deploy service strategies on time and within budget

You Will Have

• Minimum 2 years Previous Experience in a similar role
• Qualification required - tertiary qualification highly desir
• Previous Experience in a similar role
• Amazing customer service
• Ability to work in high pressure environment
• Strong technical ability and knowledge
• A desire to learn

What Do You Receive as a Ricoh Technician?

• Competitive salary.
• Fully maintained motor vehicle.
• Tools required for the role.
• Classroom and online training.
• Laptop, iPad and mobile phone.
• Uniforms.
• Support from a technical support team and field support network.

What Do We Give Back to You?

At Ricoh, we take pride in recognising your contribution to our success. We offer a range of benefits, including:

• Paid parental leave.
• Purchased leave scheme.
• Unlimited access to LinkedIn Learning.
• Participation in our Red-e recognition program.
• Free income protection cover.
• Wellness program.
• Novated leasing.

Employment Type

Permanent