Production Supervisor

Overview

This role combines production management, team supervision, customer service, and hands-on jewellery making. The successful candidate will oversee the full order lifecycle, maintain high production standards, and support business growth through sales and client relationships.

Core Responsibilities

1. Production Management

• Organise and oversee the production of all customer orders from start to finish
• Maintain and update the digital order board accurately
• Manage the full order process, ensuring deadlines and quality standards are met
• Use Excel, email systems, and Shopify confidently
• Create, update, and complete planograms
• Generate and print barcodes
• Prepare orders for dispatch, including checking, packing, and documentation
• Book in parcels, including measuring and weighing
• Ensure all orders are dispatched with correct quantities and paperwork

2. Supervising Production Workers

• Assign and manage workloads for internal and external production staff
• Ensure processes are followed across picking, assembling, packing, and shipping
• Train and support all production workers
• Act as the main point of contact, providing feedback and guidance confidentally
• Conduct quality checks and audits on completed work
• Maintain accurate records of completed orders per worker
• Track timesheets and holiday records

3. Customer Service

• Communicate with customers via email and telephone
• Follow up on dispatched orders
• Provide excellent customer care and maintain client relationships
• Handle complaints professionally and efficiently
• Demonstrate strong written and verbal communication skills

4. Invoicing

• Create accurate invoices
• Send invoices to the correct client contacts
• Maintain and update customer contact details

5. Stock Control

• Monitor stock levels (products and branding materials)
• Notify the Office Manager when stock requires replenishment
• Reorder and restock as necessary

6. Working with the Office Manager

• Collaborate to ensure all orders are completed and dispatched on time
• Provide regular updates on production progress
• Report any issues promptly
• Maintain and update shared drive folders (planograms, contact lists, client files, etc.)

7. Jewellery Making

• Produce jewellery to order
• Ensure all items meet required quality and accuracy standards

8. Sales

• Engage existing customers to generate repeat business and upselling opportunities
• Reach out to new clients to develop new business
• Prepare and send product samples

9. Additional Responsibilities

Undertake any additional duties as required by the Director

Benefits:

• Casual dress

Work Location: In person

Pay: From £12.71 per hour

Work Location: In person