Production Support (98273)

Key Responsibilities:

• Oversee the availability, incident response, problem resolution, and capacity management for assigned applications
• Analyse and address incidents, problems, and user inquiries effectively.
• Coordinate communications regarding Incidents, including SLA breaches, major application issues, and upstream/downstream disruptions, ensuring timely updates to the team, management, and department.
• Lead technical remediation efforts that meet established non-functional requirements.
• Show ongoing improvement in services and processes, focusing on automation where possible.
• Ensure adherence to key processes and procedures and assist in developing operational standards.
• Translate complex technical matters into clear, understandable information for business users.
• Support knowledge sharing and implement best practices across the team and organization.
• Work collaboratively with both first and third-level support, as well as development teams, to resolve incidents, problems, and user requests within agreed SLAs based on bank severity levels.
• Handle Event Management responsibilities, including patching support and annual RDR activities.
• Provide on-call support according to the team's roster.

Skills :

• 5+ years in Red Hat Linux, Shell Script, Java
• 5+ years in Oracle, MS SQL,
• 3+ years Connect Direct, IBM MQ
• 2+ years Host-to-Host File transfer (i.e. SFTP)