Production Support Analyst

About the role:

Production Support Analyst

Daily support of India Equities Front office and Backoffice Trading production applications with strong expertise in Unix/Linux environment. Experience in Databases like Oracle, SQL and Shell scripting. Candidate will work in fast paced trading environment and working directly with traders, business users and tech teams.

Primary Skill:

1. Hands on experience with Unix/Linux systems and Shell scripting for troubleshooting and automation
2. Experience in Oracle/SQL databases (query writing and troubleshooting)
3. Experience in monitoring tools like ITRS Geneos/Dynatrace and Splunk
4. Understanding of Trade life cycle and exposure to Equities domain and in markets like India (supporting order flow for NSE and BSE exchange)
5. Experience with ITIL Framework for Incidents, Problem and Change Management
6. Strong analytical and problem solving skills under time sensitive environments
7. Effective communicator able to work directly with Traders, Operations and technology teams
8. Willingness and flexibility to work on weekend and provide after support on need basis

Good to have:

1. Exposure to FIX protocol
2. Exp in Service management tools like ServiceNow or JIRA
3. Basic programming language/scripting like Python

Day to Day responsibilities:

• Application support:

• Monitor system health performance, application health checks using tools like ITRS Geneos, Dynatrace

• Perform incident management, investigation, troubleshooting , escalation and resolution

• Handle system/applications alerts, job failures, and user queries efficiently

• Develop and maintain Runbooks, Standard Operating Procedures (SOPs) and improve knowledge sharing

• Support application deployment activities, release validations and rollback strategies as necesary

• Support & Incident Resolution:

• Provide L1 support, analyzing and resolving trading system issues.

• Investigate incidents, identify root causes, and work with technology team to implement fixes

• Adhere to ITIL based Incident, Problem and Change Management process

• Collaboration Methodology:

• Drive automation initiative to reduce manual tasks

• Work closely with support teams across Mumbai and APAC region for support and implement best practices followed

• Collaborate with development , QA and Infra and Business teams for issue resolution and improvement and new changes

• Proactive approach to application health monitoring

Employee Value Preposition: (Selling point for the candidate joining this project/ Learning curve for the candidate joining this team)

• Opportunity to work on Trading application, global financial markets and institutional trading
• Exposure to directly interact with users on daily basis

Opportunity to learn from support teams across the boundaries