Production Support Analyst

About the Team:

We are looking for a Production Support Analyst to join our leading global client in the Banking and Financial Services sector, supporting their Prime Brokerage team.

Position Description:

Production Support Analysts are responsible for ensuring optimal performance and stability of Front Office pricing, trading, and risk management applications across multiple product lines.

The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of trading technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.

Core Responsibilities:

A Production Support Analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow

• You will troubleshoot issues across the entire stack: hardware, software, application, and network.
• Manage incident calls with IT partners, infrastructure teams and other technology stakeholders
• Collaborate with development teams and users to resolve support issues
• Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up the knowledge and documentation for the team
• Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call on rotational basis, and be point of escalation during critical incidents
• Ensure that our global teams are working together and following consistent procedures and practices.

Skills Required:

• A college graduate in Computer Science (preferred) but exposure to Technology
• Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl,or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on)
• Excellent and confident communicator along with written English skills to manage high-pressure environment

What you'll get:

• Training before your placement
• A generous graduate salary
• Pay rise after 12 months to reflect your progress.
• Ongoing training and support.
• Valuable industry experience. Ultimately, a foot in the door to build your career in an in-demand niche.

How to apply:

• Apply below to tell us a bit about you.
• Complete the online assessment (we’ll send you a link by email).
• Complete the interviews with our friendly talent team over the MS Teams.
• Lastly, you’ll interview with our client.

We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for mthree.

Pay: $300,000.00 - $310,000.00 per year

Work Location: In person