Production Support & Backend Engineer

Company: Omits Financial & Technology Inc.
Location: Philippines (Remote)
Employment Type: Full-Time
Working Hours: Regular Philippines business hours
Department: Engineering
Reports To: Lead Engineer

About Omits

Omits is a financial technology company building a modern payments platform that enables individuals and businesses to send, receive, convert and manage money across borders.

Our mission is to make financial services more accessible, efficient and affordable by connecting people and businesses to greater financial opportunities.

Omits Financial & Technology Inc. is registered with FINTRAC as a Money Services Business (MSB) and with the Bank of Canada as a Payment Service Provider (PSP) under the Retail Payment Activities Act (RPAA).

We are building a secure, scalable and compliance-focused financial platform, supported by a globally distributed team.

Your money. More Possibilities.

About the Role

We are seeking an experienced Production Support & Backend Engineer based in the Philippines to join our growing Engineering team.

This is a hybrid technical role combining production support, incident investigation, backend software development and continuous platform improvement.

You will serve as a key technical escalation point for our Customer Experience (CX), Compliance and Operations teams, helping investigate and resolve technical issues affecting transactions, customer accounts, payment integrations and platform functionality.

In addition to production support, you will actively contribute to backend development, bug fixes, API integrations, automation, internal tools, system monitoring and other engineering initiatives.

We are looking for someone who is equally comfortable investigating complex production issues and writing high-quality code.

Production incidents and critical technical escalations take priority. During periods of lower support demand, you will work on assigned engineering tasks and development deliverables.

You will collaborate with our internationally distributed Engineering team and help maintain the reliability, security and performance of our payment platform.

Key Responsibilities

1. Production Support & Technical Escalations

• Act as the primary technical escalation point for CX, Compliance and Operations teams during assigned working hours.
• Investigate and troubleshoot failed, delayed, duplicated, reversed or otherwise unsuccessful transactions.
• Diagnose issues across the payment lifecycle, including funding, currency conversion, payouts, refunds and reconciliation.
• Investigate API errors, webhook failures, integration issues and unexpected system behaviour.
• Analyze application logs, databases, monitoring dashboards and transaction records to identify root causes.
• Provide clear technical findings and actionable recommendations to non-technical teams.
• Collaborate with banking partners, payment processors and payout providers to investigate integration-related issues.
• Identify, document and escalate critical incidents in accordance with established incident management procedures.
• Maintain accurate incident records, troubleshooting documentation and technical handover notes.
• Support timely resolution of production issues while minimizing customer impact.

2. Backend Development & Engineering

• Develop, maintain and improve backend services and application functionality.
• Investigate and resolve software defects identified through production incidents, QA or internal testing.
• Contribute to API development, third-party integrations and payment-related services.
• Build internal tools and utilities that improve operational efficiency.
• Write scripts and develop automation to reduce repetitive manual processes.
• Participate in code reviews, testing and deployment activities in accordance with established engineering procedures.
• Improve system reliability, performance, scalability and maintainability.
• Work on assigned development tasks and engineering backlog items during periods of lower support demand.
• Collaborate with the Lead Engineer and other developers on technical improvements and new features.

3. System Monitoring, Reliability & Automation

• Monitor application health, payment processing performance, API availability and system alerts.
• Proactively identify technical anomalies and potential service disruptions.
• Improve monitoring dashboards, logging, alerting and incident detection.
• Develop automated checks and tools to identify recurring transaction or integration failures.
• Help reduce incident response times through improved diagnostics and troubleshooting procedures.
• Recommend improvements to system resilience, observability and operational efficiency.
• Participate in root-cause analysis and post-incident reviews.
• Identify recurring production issues and work with Engineering to implement permanent solutions.

4. Payment Operations & Compliance Support

• Provide technical assistance in investigating KYC/KYB verification failures, account restrictions and transaction-monitoring issues.
• Help Compliance teams retrieve and interpret relevant technical information for investigations.
• Troubleshoot technical issues affecting sanctions screening, fraud detection and transaction-monitoring integrations.
• Support investigation of transaction discrepancies, settlement issues and reconciliation exceptions.
• Maintain appropriate security, confidentiality and audit standards when accessing customer or transaction information.
• Follow established approval procedures for any production changes affecting customer accounts, funds or compliance controls.

This role provides technical investigation and support. Decisions relating to compliance approvals, account restrictions, release of funds or other controlled financial actions remain with authorized personnel.

5. Quality Assurance & Product Improvement

• Assist with testing new features, payment integrations and product releases.
• Perform API, integration, regression and functional testing.
• Reproduce reported issues and provide clear technical documentation for developers.
• Identify product defects, usability problems and recurring technical issues.
• Collaborate with Product and Engineering teams to improve platform functionality.
• Support technical readiness for the introduction of new payment corridors, currencies and financial services.

6. Documentation & Cross-Team Collaboration

• Develop and maintain technical runbooks, troubleshooting guides and internal knowledge-base articles.
• Document recurring issues, resolutions and recommended preventive measures.
• Provide clear and structured handovers to colleagues across different time zones.
• Work closely with Engineering, CX, Compliance, Finance and Operations.
• Communicate technical issues in a clear, concise and professional manner.
• Participate in engineering meetings, incident reviews and continuous improvement initiatives.

Required Qualifications & Experience

• Minimum of 2 years of professional experience in backend software engineering, production support engineering, application support, DevOps or a closely related technical role.
• Demonstrated experience investigating and resolving production incidents in live applications.
• Hands-on backend software development experience, including writing, testing and maintaining production-quality code.
• Strong SQL skills, including the ability to investigate complex data relationships and trace transactions across database tables.
• Experience working with REST APIs, webhooks, JSON and third-party system integrations.
• Experience using application logs, monitoring platforms and debugging tools to diagnose technical problems.
• Familiarity with Git, software development workflows and code review processes.
• Understanding of incident management, root-cause analysis and technical escalation procedures.
• Ability to work independently, prioritize competing technical issues and make sound decisions under pressure.
• Strong written and verbal English communication skills.
• Experience collaborating with remote or internationally distributed teams.
• Understanding of secure development practices, access controls and production change management.

Technical Skills

Backend Development

• Proficiency in at least one backend programming language, preferably Golang (Go).
• Experience building or maintaining APIs and backend services.
• Familiarity with microservices or distributed application architectures.
• Ability to debug, modify and test existing application code.

Databases & Integrations

• Strong SQL and relational database troubleshooting skills.
• REST APIs, webhooks and JSON.
• Postman, cURL or equivalent API testing tools.
• Understanding of asynchronous processing, retries, idempotency and transaction states.

Monitoring & Infrastructure

• Experience with tools such as Grafana, Datadog, Kibana, Sentry or CloudWatch.
• Familiarity with cloud environments such as AWS, GCP or Azure.
• Basic knowledge of Docker, application deployment and infrastructure troubleshooting.

Development & Support Tools

• Git and version control.
• Jira, Linear or similar issue-tracking platforms.
• Zendesk, Intercom, Freshdesk or equivalent support platforms.
• Familiarity with CI/CD workflows and automated testing.

Preferred Qualifications

The following experience would be advantageous but is not mandatory:

• Previous experience at a fintech, payment processor, remittance company, digital wallet, neobank or financial institution.
• Experience investigating payment failures, settlement discrepancies, refunds, chargebacks or reconciliation issues.
• Familiarity with cross-border payments, foreign exchange and payment processing systems.
• Knowledge of Canadian payment rails, including Interac e-Transfer and EFT.
• Experience with African payment markets, particularly Nigeria.
• Exposure to KYC/KYB, AML transaction monitoring, sanctions screening or fraud prevention systems.
• Experience building internal operational tools or automated support workflows.
• Knowledge of payment system security, financial data protection and audit requirements.
• Exposure to cryptocurrency or stablecoin payment infrastructure.
• Experience working in a fast-growing startup environment.

What Success Looks Like

Within the First 30 Days

• Develop a strong understanding of Omits' platform architecture, payment flows and technical infrastructure.
• Become familiar with our payment integrations, monitoring systems and support procedures.
• Complete required security, compliance and product training.
• Begin investigating technical escalations with guidance from the Engineering team.
• Become familiar with the existing codebase and development processes.

Within the First 60 Days

• Independently investigate and resolve routine technical escalations.
• Provide accurate technical findings to CX, Compliance and Operations.
• Contribute to backend bug fixes, testing and small development tasks.
• Identify opportunities to improve monitoring and troubleshooting.
• Produce clear technical documentation and handovers.

Within the First 90 Days

• Independently manage technical escalations within assigned authority and escalation procedures.
• Deliver meaningful backend development contributions.
• Implement improvements to monitoring, automation or operational tooling.
• Help reduce recurring technical issues and unnecessary manual investigations.
• Demonstrate the ability to balance production support responsibilities with assigned engineering deliverables.

Working Arrangement

• Fully remote position based in the Philippines.
• Full-time employment during regular Philippines business hours.
• Collaboration with Engineering and Operations teams across multiple countries and time zones.
• Structured technical handovers and incident escalation procedures.
• Production support takes priority when critical incidents arise.
• Engineering development tasks will be assigned and managed based on operational workload and team priorities.
• The successful candidate must have a secure, private working environment, reliable high-speed internet and suitable backup connectivity or power arrangements.

Security & Access Requirements

As Omits operates in the financial services industry, the successful candidate must comply with strict information-security and operational-control requirements.

• Production access will be role-based and limited to authorized activities.
• Customer financial information must be handled in accordance with company security and privacy policies.
• Changes affecting customer funds, accounts or compliance decisions require appropriate authorization.
• All relevant production activities must follow established change-management, segregation-of-duties and audit procedures.
• Completion of required AML, information-security and data-protection training is mandatory.
• Employment may be subject to satisfactory background and reference checks.

Who We're Looking For

You are a technically capable engineer who enjoys solving problems, understanding how complex systems work and building solutions that prevent problems from recurring.

You are comfortable investigating production incidents, communicating with non-technical colleagues and contributing directly to software development.

You take ownership of technical issues, work independently when required and understand the importance of reliability, security and accuracy in financial technology.

Most importantly, you are someone who can support a live financial platform while actively contributing to its development and improvement.

How to Apply

Interested candidates should submit:

• An updated CV or résumé highlighting relevant engineering and production support experience.
• A brief description of their backend development experience, including programming languages and technologies used.
• Two examples of production incidents or complex technical issues they have investigated and resolved, explaining the problem, their investigation process and the outcome.
• Examples of software development projects, internal tools, automation or backend improvements they have contributed to.
• Their current location in the Philippines and availability to start.

Join Omits and help build reliable financial technology that connects people to more possibilities.

Pay: Php40,000.00 - Php60,000.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Work from home

Work Location: Remote